Service Management

You can manage, monitor, and view the status of a service. A service is a select group of jobs in a workflow based on filtering criteria. You can view the progress of the jobs in a service, such as how many jobs are awaiting execution, or when they are expected to finish executing.

The following procedures describe how to manage services:

Finding Services: Find and view the status of a service.
Viewing the History of Services: View the history of a service. You can view the status and service details of services from a previous date.

Finding Services

This procedure describes how to find and view the status of a specific service.

Begin

From the Services tool bar, click the Filter drop-down list.
In the Search Services field, type the name of the service you want to find.
From the Filter drop-down list, select to filter the service by status.

The services that match the filtered criteria appear.

To view the service details tabs, see Service Details.

Viewing the History of Services

This procedure describes how to view the history of a service, which enables you to see the status and service details of services from a previous date.

Begin

From the Today drop-down list, select History.
Select a date that you want to view.

The services that match your criteria appear.

Updating an SLA Management Service Deadline

This procedure describes how to update an SLA Management service deadline.

Begin

Select an SLA Management service to update the deadline.
From Actions drop-down list, select Update Deadline.

The Update Deadline window appears.
Update the date and time and click Save.

The deadline is updated.

Service Details

The following table describes the service details tabs:

Tab	Description
Summary	Shows details such as, start and end time, progress, number of Jobs in the service, number of Jobs completed, run ID The identification code for a SMART folder, sub-folder, or job execution., and description of the selected service, as described in Service Summary Tab.
Errors	Shows error messages of the selected service.
Parameters	Shows the defined parameters and values of the selected service.
Log	Shows the activity log of the selected service, as described in Service Log Tab.
Tickets	Shows the list of Control-M, SIM, or Remedy tickets that are opened due to an issue with an SLA service.

Service Summary Tab

The following table describes the service summary and list view tabs:

Tab	Description
Status	Shows one of the following possible statuses: Executing Wait for Event An conditional entity that creates a sequential relationship between jobs by enabling the successor job to execute after the predecessor job has executed. Wait Resource Wait User Unknown Ended OK Ended Not OK
Start	Shows the time stamp when the service started to execute.
End	Shows the time stamp when the service stopped executing.
Progress	Shows the execution progress of the jobs in the selected service.
Deadline	Shows the time when a service must complete to not be considered late.
Slack Time	Defines the amount of time that a job within an SLA Management service can be delayed without causing another job to be delayed or impacting the completion time of the SLA Management service.
Avg Completion Time	Defines the average completion time for a job in the service.
By	Shows the name of the person who executed the service.
ID	Shows the Run ID number.
Date	Shows the date and the time the service executed.
Priority	Shows the priority level of the service.

Service Log Tab

The following table describes the service log tabs:

Tab	Description
Event Time	Shows the time stamp of the service activity.
From Status	Shows the previous status of the service.
To Status	Shows the current status of the service.