Service Management

You can manage, monitor, and view the status of a service. A service is a select group of jobs in a workflow based on filtering criteria. You can view the progress of the jobs in a service, such as how many jobs are awaiting execution, or when they are expected to finish executing.

The following procedures describe how to manage services:

For a description of the Services page, see Services Navigation.

Finding Services

This procedure describes how to find and view the status of a specific service.

Begin

  1. From the Services tool bar, click the Filter drop-down list.

  2. In the Search Services field, type the name of the service you want to find.

  3. From the Filter drop-down list, select to filter the service by status.

    The services that match the filtered criteria appear.

    To view the service details tabs, see Service Details.

Viewing the History of Services

This procedure describes how to view the history of a service, which enables you to see the status and service details of services from a previous date.

Begin

  1. From the Today drop-down list, select History.

  2. Select a date that you want to view.

The services that match your criteria appear.

Updating an SLA Management Service Deadline

This procedure describes how to update an SLA Management service deadline.

Begin

  1. Select an SLA Management service to update the deadline.

  2. From Actions drop-down list, select Update Deadline.

    The Update Deadline window appears.

  3. Update the date and time and click Save.

    The deadline is updated.

Service Details

The following table describes the service details tabs:

Tab

Description

Summary

Shows details such as, start and end time, progress, number of Jobs in the service, number of Jobs completed, run IDClosedThe ID code of the run of a folder, sub-folder, or job, and description of the selected service, as described in Service Summary Tab.

Errors

Shows error messages of the selected service.

Parameters

Shows the defined parameters and values of the selected service.

Log

Shows the activity log of the selected service, as described in Service Log Tab.

Service Summary Tab

The following table describes the service summary and list view tabs:

Tab

Description

Status

Shows one of the following possible statuses:

Start

Shows the time stamp when the service started to execute.

End

Shows the time stamp when the service stopped executing.

Progress

Shows the execution progress of the jobs in the selected service.

Deadline

Shows the time when a service must complete to not be considered late.

Slack Time

Defines the amount of time that a job within an SLA Management service can be delayed without causing another job to be delayed or impacting the completion time of the SLA Management service.

Avg Completion Time

Defines the average completion time for a job in the service.

By

Shows the name of the person who executed the service.

ID

Shows the Run ID number.

Date

Shows the date and the time the service executed.

Priority

Shows the priority level of the service.

Service Log Tab

The following table describes the service log tabs:

Tab

Description

Event Time

Shows the time stamp of the service activity.

From Status

Shows the previous status of the service.

To Status

Shows the current status of the service.