Service Management

The Services tab enables you to manage, monitor, and view the status of an SLA or user-defined service, as discussed in Service Definitions and SLA Management Job. You can view the progress of the jobs in a service, such as how many jobs currently await execution, or when they are expected to finish execution.

The following procedures describe how to manage services:

Finding and Viewing Services: Find a service and view its status and details.
Viewing Service History: View service statuses and details from a previous date.

Finding and Viewing Services

This procedure describes how to find one or more services and view their status and details.

Begin

From the Services tab toolbar, click the Filter drop-down list.
From the Filter drop-down list menu that appears, do one of the following:
- In the Search field, type the required service name and click out of the field.
  
  The matching service names appear in the Services tab table.
- In the Status section, select one or more of the of the services statuses.
  
  The services with the statuses that match your selection appear.
From the Services tab table of filtered services, select a service.

The service details appear in the right pane, as described in Service Details.

Viewing Service History

This procedure describes how to view service history, which enables you to see service status and details from a previous date.

Begin

From the Services toolbar, click the Today drop-down list, and then select History.
Select the required date.
The services that match your criteria appear.

Updating an SLA Management Service Deadline

This procedure describes how to update an SLA Management service deadline.

Begin

From the Services page, select an SLA Management service to update the deadline.
From the Actions drop-down list, select Update Deadline.

The Update Deadline window appears.
Update the date and time, and then click Save.

The SLA service deadline is updated.

Service Details

The following table describes the service details tabs.

Tab	Description
Summary	Shows details such as the start and end time, progress, number of jobs in the service, number of jobs completed, run ID The base-36 identification code for a SMART folder, sub-folder, or job execution., and a description of the selected service, as described in Service Summary Tab.
Errors	Shows error messages from the selected service.
Parameters	Shows the defined parameters and values for the selected service.
Log	Shows the activity log of the selected service, as described in Service Log Tab.
Tickets	Shows the list of Control-M, SIM, or Remedy tickets that are opened due to an issue with an SLA service.

Service Summary Tab

The following table describes the service summary and list view tabs.

Tab	Description
Status	Shows one of the following possible service statuses: Executing Wait for event An conditional entity that creates a sequential relationship between jobs by enabling the successor job to execute after the predecessor job has executed.. Wait Resource Wait User Unknown Ended OK Ended Not OK
Reason	Shows the reason the service failed.
By jobs	Shows a pie chart and list of current job statuses for all the jobs in the service. For more information, see Job Status.
Start	Shows when the service began execution.
End	Shows when the service completed or is estimated to complete execution.
Progress	Shows the execution progress of the jobs in the selected service.
Deadline	Shows the time when a service must complete to not be considered late.
Slack Time	Defines the amount of time that a job within an SLA service can be delayed without causing another job to be delayed or impacting the completion time of the SLA service.
Avg Completion Time	Defines the average completion time for a job in the service.
By	Shows the name of the person who executed the service.
ID	Shows the Run ID number.
Date	Shows the date and the time the service executed.
Priority	Shows the priority level of the service.

Service Log Tab

The following table describes the service log tabs.

Tab	Description
Event Time	Shows the timestamp of the service activity.
From Status	Shows the previous status of the service.
To Status	Shows the current status of the service.