SLA Management Job

Defines a logical name for the serviceA set of workflows that serves a business purpose, and can be monitored as a single unit..

Rules:

• Characters: 1–64
• Case Sensitive: Yes
• Invalid Characters: ' (Apostrophes) and blank spaces.
• Invalid filename characters: / (forward slash), \ (backslash), or * (asterisk).

Variable Name: %%SERVICE_NAME

Determines the time that the critical service must have completed by to be considered on time. The time can be specified by a specific hour or day, or at a specific hour and minute after the execution time.

The options are as follows:

• Regardless of Run Time: Considers the service on time when it completes in the number of days that you define starting from its ODATEThe date that a job joins the Run Queue. and at the specific time that you define without taking execution time into account.

  In the Complete By area, define the number of days relative to ODATE and the time of day.

• Relative to Run Rime: Considers the service on time when it completes in the amount of time that you define starting from its execution time.

  In the Complete In area, define the amount of time after the execution time of the service.

Determines the priority level of this service from a user or business perspective.

Priority: 1–5 (5 is the lowest).

Variable Name: %%SERVICE_PRIORITY

Determines the automatic actions, such as rerunning a job, displaying the critical service in SLA Management, or if there is a job failure on the service path, or the service finished late or too quickly.

Each service action is comprised of the following:

• When: Defines the SLA Management event that triggers the action.
• Do: Defines the action.

Determines whether the execution time of the service is considered on time relative to standard deviations or the average execution time. If the execution time falls within the tolerance set, it is considered on time. Otherwise, it has executed too long or ended too early.

Options are as follows:

• Job Runs Deviations: Considers the service on time relative to the number that you define of standard deviations of job executions in this service.
• Average Run Time +/-: Considers the service on time relative to the average execution time, with options as follows:
  • Percentage: Considers the relation to the average as a percentage of the average, which you define.
  • Minutes: Considers the relation to the average as the number of minutes from the average, which you define.