Agent Management

Agents submit jobs for execution on the host computer, monitor jobs, and perform post-processing analysis of completed jobs. The job completion status and the post-processing analysis results are transmitted back to the Server.

You can install multiple Agents that are managed by a Server. Jobs are assigned to an Agent name that identifies the host.

The Agent communicates with the Server using https protocol (port 443). If your organization blocks access to the Internet, contact your Network administrator to grant outgoing access to the following:

*.controlm.com:443 (https protocol) (outgoing only)
*.amazonaws.com:443 (outgoing only)

If the Agent is installed on Linux, BMC recommends you use non-root mode. For more information, see set_agent_mode.

In the Configuration domain, you can install, monitor, search, and manage Agents in your environment.

The following describes the specific actions you can perform on an Agent:

Install: Installs the Agent on your environment, as described in Agent Installation.
Edit: Enables you to configure the following Agent parameters, as described in Configuring Agent Parameters.
Ping: Tests the connectivity to the Agent.
Recycle: Shuts down and starts up the Agent.
Disable: Disables all Agent actions.
Delete: Deletes the Agent from your environment. To fully remove it, you must uninstall the Agent from the host.

Configuring Agent Parameters

This procedure describes how to configure all Agent parameters.

Begin

From the icon, select Configuration.
From the drop-down list, select Agents.

The Agents tab appears.
Click the Agent you want to edit.

The Edit Agent dialogue tab appears.
Select the Advanced tab.
In each field, define the required parameters, as described in the following:

Agent General Parameters

The following table describes Agent General parameters.

Parameter	Description
Server	Defines the name of the Server that sends job requests to the Agent. You cannot modify this parameter.
Agent Name	Defines the name of the host where the Agent is installed. You cannot modify this parameter. The Agent name is defined during the Agent installation, and it cannot be changed afterwards. Latin-1 special characters are not supported.
Tag	Defines a logical name that is used to label specific Agents into a group with a specific authorization level. You can apply a specific tag to an Agent, as described in Installing a Helix Agent, or you can define your own tag with the asterisk character if you have the correct permissions.

Parameter

Description

Server

Defines the name of the Server that sends job requests to the Agent.

You cannot modify this parameter.

Agent Name

Defines the name of the host where the Agent is installed.

You cannot modify this parameter. The Agent name is defined during the Agent installation, and it cannot be changed afterwards.

Latin-1 special characters are not supported.

Tag

Defines a logical name that is used to label specific Agents into a group with a specific authorization level. You can apply a specific tag to an Agent, as described in Installing a Helix Agent, or you can define your own tag with the asterisk character if you have the correct permissions.

Communication Parameters

The following table describes the Agent Communication parameters:

Field	Description
Check Interval	Determines the number of seconds between status checks for each Agent that communicates with the Server. If you decrease the default value, it might impact Server performance. Default: 7,200 (2 hours)
Retry Interval	Determines the number of seconds between attempts to communicate with an Agent computer whose status is Unavailable. If you decrease the default value, it might impact Server performance. Default: 90
Unavailability Shout Urgency	Defines the urgency level of a message sent with high priority when an Agent has an Unavailable status. Urgent messages are sent with a special indication so that the recipient of the message is aware of the urgency.
Communication Timeout	Determines the maximum number of seconds that the Server attempts to connect to the Agent before the Agent is set to Unavailable. If you decrease the default value, it impact Server performance. Default: 120
Maximum Retries	Determines the number of times the Server attempts to connect to the Agent before the Agent is set to Unavailable.

Windows Job Submission and Tracking Parameters

The following table describes the Windows Job Submission and Tracking parameters:

Field	Description
Run Job Owner's Logon Script	Determines whether the Agent runs the Log in script defined by the system Administrator before each Job. Default: No
Wait for Child Processes to Complete	Determines whether the Job ends when all sub-processes exit or waits until the main Job process exits. BMC recommends you select Yes, when the Agent is used to start background applications. Default: Yes
Echo Job Commands into Output	Determines whether to print commands in the output of a Job. Default: Yes
Tracker Polling Interval	Determines the number of seconds the Agent tracker process waits for incoming events from plug-ins A Control-M component that extends functionality to third-party applications like Hadoop or SAP and can be integrated with other jobs in a single workflow. that send events (such as Databases) before going back to scan the status directory. Default: 60

Linux Job Submission and Tracking Parameters

The following table describes the Linux Job Submission and Tracking parameters:

Field	Description
Korn Shell (ksh) Flags	Determines the shell flag that is used to run the job script. Valid Values: -x, -v, n Default: -x
Bourne Shell Flags	Determines the shell flag that is used to run the job script Valid Values: -x, -v, n Default: -x
Temporary Scripts Saving	Determines whether to save temporary scripts. By default, temporary scripts generated from jobs are deleted at the end of job execution. If this value is set to Yes, temporary scripts are not deleted. Valid Values: Yes No Default: No
Tracker Polling Interval	Determines the number of seconds the Agent tracker process waits for incoming events from plug-ins that send events (such as Databases) before going back to scan the status directory. Default: 60
Agent's Account Owner	Determines whether jobs are submitted as the Agent account owner or root.

Output Parameters

The following table describes the Output parameters:

Field	Description
Days to Retain OUTPUT files	Determines the number of days that Job output files are retained for Jobs executed by Agent computers. After this period, the New Day A Control-M process that begins every day at midnight, adds jobs and folders to the Run Queue for the day that is about to begin, and removes jobs and folders from previous days. procedure deletes all expired Job output files. This parameter also affects the number of days that archived Viewpoints A customizable view of job flows in the Monitoring domain. are saved.
Default Printer	Defines the default printer for Job output (OUTPUT)

Field

Description

Days to Retain OUTPUT files

Determines the number of days that Job output files are retained for Jobs executed by Agent computers. After this period, the New Day A Control-M process that begins every day at midnight, adds jobs and folders to the Run Queue for the day that is about to begin, and removes jobs and folders from previous days. procedure deletes all expired Job output files.

This parameter also affects the number of days that archived Viewpoints A customizable view of job flows in the Monitoring domain. are saved.

Default Printer

Defines the default printer for Job output (OUTPUT)

Security Parameters

The following table describes the Security parameters for Windows:

Field	Description
Logon Domain	Defines the logon domain name if <domain> is not defined in <domain>\<username> in the Run As parameter of the job definition The set of parameters that defines what the job does, when it runs, its prerequisites, and the post-processing actions Control-M performs after it ends (also called a job processing definition)..
Logon as User	Determines whether jobs are submitted with the permissions and environment variables of the specified user or the local system account: Yes: Specified User No: Local System Account Default: No

Field

Description

Logon Domain

Defines the logon domain name if <domain> is not defined in <domain>\<username> in the Run As parameter of the job definition The set of parameters that defines what the job does, when it runs, its prerequisites, and the post-processing actions Control-M performs after it ends (also called a job processing definition)..

Logon as User

Determines whether jobs are submitted with the permissions and environment variables of the specified user or the local system account:

Yes: Specified User
No: Local System Account

Default: No