Control-M for PagerDuty

PagerDuty enables you to perform incident management and response in automated workflows and job scheduling.

Control-M for PagerDuty enables you to do the following:

• Alert relevant users of failures and issues in real time with email, SMS, or mobile app push notifications.

• Create, update and snooze incidents on the PagerDuty platform.

• Manage PagerDuty credentials in a secure connection profile.

• Connect to any PagerDuty endpoint.

• Introduce all Control-M capabilities to Control-M for PagerDuty, including advanced scheduling criteria, complex dependencies, Resource Pools, Lock Resources, and variables.

• Integrate PagerDuty jobs with other Control-M jobs into a single scheduling environment.

• Monitor the status, results, and output of PagerDuty jobs.

• Attach an SLA job to the PagerDuty jobs.

• Run 50 PagerDuty jobs simultaneously per Agent.

Setting up Control-M for PagerDutyLink copied to clipboard

This procedure describes how to deploy the PagerDuty plug-in, create a connection profile, and define a PagerDuty job in Control-M SaaS and Automation API.

Before You Begin

• Verify that Automation API is installed, as described in Setting Up the API.

• Verify that Agent version 9.0.21.080 or later is installed.

1. On the Agent host, run one of the following commands to set the Java environment variable:

   • Linux:

     • Bourne shell/bash: export BMC_INST_JAVA_HOME=<java_11_directory>

     • csh/tcsh: setenv BMC_INST_JAVA_HOME <java_11_directory>

   • Windows: set BMC_INST_JAVA_HOME="<java_11_directory>"

2. Run one of the following API commands:

   • To install, type one of the following provision image commands:

     • Linux: ctm provision image PagerDuty_plugin.Linux

     • Windows: ctm provision image PagerDuty_plugin.Windows

   • To upgrade, type the following command:

     ctm provision agent::update

3. Create a PagerDuty connection profile in Control-M SaaS or Automation API, as follows:

   • Control-M SaaS: Create a Centralized Connection Profile with PagerDuty Connection Profile Parameters

   • Automation API: ConnectionProfile:PagerDuty

4. Define an PagerDuty job in Control-M SaaS or Automation API, as follows:

   • Control-M SaaS: Create a Job with PagerDuty Job parameters

   • Automation API: Job:PagerDuty

Change LogLink copied to clipboard

The following table provides details about changes that were introduced in new versions of this plug-in:

Plug-in Version	Details
1.0.01	New Create an Incident - Detailed action added in the job, which creates an incident in detailed view.
1.0.00	Initial version