Problem Reporting

Please supply all the information requested below when reporting a problem related to the conversion tool.

  • the version number of Control-M (for example, 9.0.00) and the MVS operating system, such asz/OS 2.1

  • the release number of CA-7 (for example, 11.3) from which you are converting

  • the latest PTFs applied to the conversion tool

  • a copy of the CA7DEF member from the INSTWORK library

  • the full text of all Job Log messages, in addition to all error messages in the error files, DAPRINT, SYSPRINT, and so on

  • all changes made to the Application Report file (from JOB1)

  • any source fixes or zaps applied to the conversion tool
    Also, check if REFRESH LLA was done after changes were applied.

If an abend has occurred, send the symptom dump to BMC Customer Support, and have a full dump (SYSUDUMP/SYSABEND) available for use by BMC Customer Support staff.