Notes

Notes enable you to easily communicate with the web user. It is a method of communicating information regarding the request and its entities. For example, if a request requires modifications, you can return the request and add a note to the web user stating the necessary modifications.

You can add notes at two levels:

• Request Note: Enables you to add a note to the request, as described in Adding a note to a request.
• Folder/job Note:Enables you to add a note to a specific folder/job, as described in Adding a note to a folder/job.

You can also view all notes from the requester, as described in Handling requester notes . The notes tab includes the following:

• Notes by requester and scheduler
• Notes' statuses
• Notes' timestamps

You can also perform the following actions on notes:

• Resolve: Enables you to mark a note as approved, if the note was handled by you or the web user, as described in Resolving notes.
• Reopen: Enables you to reopen an approved note.

If any notes remain in open status, and were not approved, when you check in the request, the check-in fails. You must approve any open notes before checking in a request to the database.