Resolving notes

This procedure describes how to resolve notes, which enables you to mark and close open notes that were handled.

To resolve notes:

1. In the request, in the bottom pane, click the Notes tab.

   The Notes information appears in the bottom pane.

2. Click on the selected note.

   If it is a folder/job note, the relevant entity is highlighted in the flow diagram.

   The note text appears in the right pane.

3. Click Resolve.