Handling requester notes

This procedure describes how to view and handle notes from the requester.

To handle requester notes:

1. In the request, in the bottom pane, click the Notes tab.

   The Notes information appears in the bottom pane.

2. Click on the selected note.

   If it is a folder/job note, the relevant entity is highlighted in the flow diagram.

   The note text appears in the right pane. You can reply to the web user, as described in Adding a note to a request and Adding a note to a folder/job.

3. If you handled the notes, you can mark it as resolved, as described in Resolving notes.