To help you analyze services and manage service flows, you can open services in a Viewpoint, view problematic jobs, view service logs, properties, and tickets.
You can view a service's details in the following tabs:
Tab |
Description |
|---|---|
General |
Displays the service definitions. For more information, see General service parameters. |
Properties |
Displays the job's name, description, and type. |
Service Log |
Shows information about changes in the service's status and the reasons for the respective changes. You can select an entry and view details for the entry, as described in Analyzing a service log. |
Problematic Jobs |
Shows problematic jobs in a service that have failed or ended late. For more information, see Analyzing problematic jobs. |
Tickets |
Displays incidents that can be monitored by BMC Remedy IT Service Management indicating that a critical service is problematic. |
Parent Topic |