Service-Level Agreement Management Job

Service-Level Agreement (SLA) Management jobs enable you to identify a chain of jobs that comprise a critical service and must complete by a certain time. The SLA Management job is always defined as the last job in the chain of jobs.

To manage SLA Management jobs, you must install the SLA Management add-on (previously, Control-M Batch Impact Manager) on your Control-M environment.

The following examples show how to define an SLA Management job:

The first nested JSON defines a Command job that prints Hello and then adds an event, Hello-TO-SLA_Job_for_SLA-GOOD.

The second nested JSON defines an SLA Management job for a critical service, SLA-GOOD. This job waits for the event added by the Command job (Hello-TO-SLA_Job_for_SLA-GOOD) and then deletes it.

Copy

{
   "SLARobotTestFolder_Good": 
   {
      "Type": "SimpleFolder",
      "ControlmServer": "LocalControlM",
      "Hello": 
      {
         "Type": "Job:Command",
         "CreatedBy": "emuser",
         "RunAs": "controlm",
         "Command": "echo \"Hello.\"",
         "eventsToAdd": 
         {
            "Type": "AddEvents",
            "Events": [
            {
               "Event": "Hello-TO-SLA_Job_for_SLA-GOOD"
            } ]
         }
      },
      "SLA": 
      {
         "Type": "Job:SLAManagement",
         "ServiceName": "SLA-GOOD",
         "ServicePriority": "1",
         "CreatedBy": "emuser",
         "RunAs": "DUMMYUSR",
         "JobRunsDeviationsTolerance": "2",
         "CompleteIn": 
         {
            "Time": "00:01"
         },
         "eventsToWaitFor": 
         {
            "Type": "WaitForEvents",
            "Events": [
            {
               "Event": "Hello-TO-SLA_Job_for_SLA-GOOD"
            } ]
         },
         "eventsToDelete": 
         {
            "Type": "DeleteEvents",
            "Events": [
            {
               "Event": "Hello-TO-SLA_Job_for_SLA-GOOD"
            } ]
         }
      }
   }
}

The following table describes the SLA Management job parameters.

Parameter	Description
ServiceName	Defines a logical name, from a user or business perspective, for the critical service, in alphanumeric characters. BMC recommends that the service name be unique. Valid Values: 1–64
ServicePriority	Defines the priority level of this service, from a user or business perspective, with 1 being the highest priority and 5 the lowest. Valid Values: 1–5 Default: 3
JobRunsDeviationsTolerance	Determines the extent of tolerated deviation from the average completion time for a job in the service, expressed as a number of standard deviations based on percentile ranges. If the run time falls within the tolerance set, it is considered on time, otherwise it has run too long or ended too early. Valid Values: 2: 95.5% (highest confidence in the completion time). 3: 99.73% 4: 99.99% (lowest confidence). The JobRunsDeviationsTolerance parameter and the AverageRunTimeTolerance parameter are mutually exclusive. Specify only one of these two parameters.
AverageRunTimeTolerance	Defines extent of tolerated deviation from the average completion time for a job in the service, expressed as a percentage of the average time or as the number of minutes that the job can be early or late. If the run time falls within the tolerance set, it is considered on time, otherwise it has run too long or ended too early. The following examples demonstrate how to set this parameter, as follows: Based on a percentage of the average run time: Copy `"AverageRunTimeTolerance": { "Units": "Percentage", "AverageRunTime": "94" }` Based on a number of minutes: Copy `"AverageRunTimeTolerance": { "Units": "Minutes", "AverageRunTime": "10" }` The AverageRunTimeTolerance parameter and the JobRunsDeviationsTolerance parameter are mutually exclusive. You must use only one of these two parameters.
CompleteBy	Defines the time (in HH:MM) and number of days that the critical service must be completed in for it to be considered on time. Defaults: Time: 12:00 Days: 0 (On the same day). In the following example, the critical service must complete by 11:51 PM, three days after it begins. Copy `"CompleteBy": { "Time": "23:51", "Days": "3" }` The CompleteBy parameter and the CompleteIn parameter are mutually exclusive. You must use only one of these two parameters.
CompleteIn	Defines the number of hours and minutes for the critical service to complete and be considered on time, as in the following example: Copy `"CompleteIn": { "Time": "15:21" }` The CompleteIn parameter and the CompleteBy parameter are mutually exclusive. You must use only one of these two parameters.
ServiceActions	Defines automatic interventions—actions, such as rerunning a job or extending the service due time—in response to specific occurrences, which are defined with conditional, If statements, such as if a job finishes too quickly or a service finishes late. For more information, see Service Actions.

Service Actions

The following example shows how to define a Service Actions job:

Copy

"ServiceActions": 
{
   "If:SLA:ServiceIsLate_0": 
   {
      "Type": "If:SLA:ServiceIsLate",
      "Action:SLA:Notify_0": 
      {
         "Type": "Action:SLA:Notify",
         "Severity": "Regular",
         "Message": "this is a message"
      },
      "Action:SLA:Mail_1": 
      {
         "Type": "Action:SLA:Mail",
         "Email": "email@okmail.com",
         "Subject": "this is a subject",
         "Message": "this is a message"
      },
   "If:SLA:JobFailureOnServicePath_1": 
   {
      "Type": "If:SLA:JobFailureOnServicePath",
      "Action:SLA:Order_0": 
      {
         "Type": "Action:SLA:Order",
         "Server": "LocalControlM",
         "Folder": "folder",
         "Job": "job",
         "Date": "OrderDate",
         "Library": "library"
      }      
   },
   "If:SLA:ServiceEndedNotOK_5": 
   {
      "Type": "If:SLA:ServiceEndedNotOK",
      "Action:SLA:Set_0": 
      {
         "Type": "Action:SLA:Set",
         "Variable": "varname",
         "Value": "varvalue"
      },
      "Action:SLA:Increase_2": 
      {
         "Type": "Action:SLA:Increase",
         "Time": "04:03"
      }
   },
   "If:SLA:ServiceLatePastDeadline_6": 
   {
      "Type": "If:SLA:ServiceLatePastDeadline",
      "Action:SLA:Event:Add_0": 
      {
         "Type": "Action:SLA:Event:Add",
         "Server": "LocalControlM",
         "Name": "addddd",
         "Date": "AnyDate"
      }
   }
}

If Statements

The following table describes If statements that can be used to define situations where an action must be taken.

If Statement	Description
If:SLA:ServiceIsLate	Determines that the service will be late according to SLA Management calculations.
If:SLA:JobFailureOnServicePath	Determines that one or more of the jobs in the service failed and caused a delay in the service. An SLA Management service is considered OK even if one of its jobs fails, provided that another job, with an Or relationship to the failed job, runs successfully.
If:SLA:JobRanTooLong	Determines that one of the jobs in the critical service is late. Lateness is calculated according to the average run time and Job Runtime Tolerance settings. A service is considered on time even if one of its jobs is late, provided that the service itself is not late.
If:SLA:JobFinishedTooQuickly	Determines that one of the jobs in the critical service is early. The end time is calculated according to the average run time and Job Runtime Tolerance settings. A service is considered on time even if one of its jobs is early.
If:SLA:ServiceEndedOK	Determines that the service ended OK.
If:SLA:ServiceEndedNotOK	Determines that the service ended late, after the deadline.
If:SLA:ServiceLatePastDeadline	Determines that the service is late, and passed its deadline.

Service Actions Job Parameters

The following table describes the Service Actions job parameters.

Parameter	Description	Sub-parameters
Action:SLA:Notify	Sends a notification to the Alerts Window.	Severity: (Optional) Severity level: Regular (default), Urgent, or VeryUrgent. Message: Notification text. You can include any of the following variables in your message: %%PROBLEMATIC_JOBS %%SERVICE_DUE_TIME %%SERVICE_EXPECTED_END_TIME %%SERVICE_NAME %%SERVICE_PRIORITY
Action:SLA:Mail	Sends an email to a specific email recipient.	Email: Email address. Subject: Subject line. Message: (Optional) Message body text. You can include any of the following variables in your message: %%PROBLEMATIC_JOBS %%SERVICE_DUE_TIME %%SERVICE_EXPECTED_END_TIME %%SERVICE_NAME %%SERVICE_PRIORITY
Action:SLA:Remedy	Opens a ticket in the Remedy Help Desk.	Urgency: (Optional) Urgency level: Low (default), Medium, High, or Urgent. Summary: Summary line. Message: Message body text. You can include any of the following variables in your message: %%PROBLEMATIC_JOBS %%SERVICE_DUE_TIME %%SERVICE_EXPECTED_END_TIME %%SERVICE_NAME %%SERVICE_PRIORITY
Action:SLA:Order	Runs a job, regardless of its scheduling criteria.	Server: Server. Folder: Folder name that contains the job. Job: Job name. Date: (Optional) When to run, one of the following: NextOrderDate, PrevOrderDate, NoDate, OrderDate (default), AnyDate, or a specific date in mm/dd format. Library: (z/OS job only) Name of the z/OS library that contains the job.
Action:SLA:SetToOK	Sets the job completion status to OK, regardless of its actual completion status.	Server: Server. Folder: Folder name that contains the job.. Job: Job name. Date: (Optional) Schedule for setting to OK, one of the following: NextOrderDate, PrevOrderDate, NoDate, OrderDate (default), AnyDate, or a specific date in mm/dd format.
Action:SLA:SetToOK:ProblematicJob	Sets the completion status to OK for a job that is not running on time and will impact the service.	No parameters
Action:SLA:Rerun	Reruns the job, regardless of its scheduling criteria.	Server: Server. Folder: Folder name that contains the job. Job: Job name. Date: (Optional) When to rerun, one of the following: NextOrderDate, PrevOrderDate, NoDate, OrderDate (default), AnyDate, or a specific date in mm/dd format.
Action:SLA:Rerun:ProblematicJob	Reruns a job that is not running on time and will impact the service.	No parameters
Action:SLA:Kill	Kills a job when it is still executing.	Server: Server. Folder: Folder name that contains the job. Job: Job name. Date: (Optional) When to kill the job, one of the following: NextOrderDate, PrevOrderDate, NoDate, OrderDate (default), AnyDate, or a specific date in mm/dd format.
Action:SLA:Kill:ProblematicJob	Kills a problematic job, which is a job that is not running on time in the service, while it is still executing.	No parameters.
Action:SLA:Set	Assigns a value to a variable for use in a job rerun.	Variable: Name of the variable. Value: Value to assign to the variable.
Action:SLA:SIM	Sends early warning notification about the critical service to BMC Service Impact Manager.	ConnectTo: Target ProactiveNet Server/Cell, defined as hostname[:port]. Default Port: 1828 Message: Notification text. Valid Values: 1–211 characters. You can include any of the following variables in your message: %%PROBLEMATIC_JOBS %%SERVICE_DUE_TIME %%SERVICE_EXPECTED_END_TIME %%SERVICE_NAME %%SERVICE_PRIORITY
Action:SLA:Increase	Allows the job or critical service to continue running by extending the deadline, in hours and minutes, that the job or service can execute for and still be considered on time.	Time: Amount of time to add to the service, in HH:MM format.
Action:SLA:Event:Add	Adds an event.	Server: Server. Name: Event name. Date: (Optional) When to kill the job, one of the following: NextOrderDate, PrevOrderDate, NoDate, OrderDate (default), AnyDate, or a specific date in mm/dd format.
Action:SLA:Event:Delete	Deletes an event.	Server: Server. Name: Event name. Date: (Optional) When to kill the job, one of the following: NextOrderDate, PrevOrderDate, NoDate, OrderDate (default), AnyDate, or a specific date in mm/dd format.