Messaging and Communication Connection Profiles

The following topics describe connection profiles for messaging and communication platforms and services:

ConnectionProfile:Communication Suite

ConnectionProfile:Communication Suite

Communication Suite enables you to automate business messaging and communication over Microsoft Teams, Slack, Telegram, and WhatsApp.

The following example shows how to define a Communication Suite connection profile:

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"COMM_SUITE": 
{
   "Type": "ConnectionProfile: Communication Suite",
   "Microsoft Teams Webhook URL": "https://x3dmj.webhook.office.com/webhookb2/5dbb288-138d-428d-ade7-478f727d93f3@edc0dae-4a7f-ac1e-91cb8a656e/IncomingWebhook/ba207b3181d9ede7c9ad1251141/05f0a54e-cec1-4df4-893b-8e61d84516a"
   "Slack Webhook URL": "https://hooks.slack.com/services/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",
   "Telegram URL": "https://api.telegram.org/bot",
   "Telegram Bot Token": "*****",
   "Telegram Chat ID": "207397578157",
   "WhatsApp URL": "https://graph.facebook.com/Version/PhoneNumberID/messages",
   "WhatsApp Business ID": "142913904062636",
   "Phone Number ID": "790951673835859",
   "Recipient Phone Number": "17185551212",
   "User Access Token": "*****",
   "Version": "v15.0",
   "Connection Timeout": "30",
   "Description": "",
   "Centralized": true
}

The following table describes the Communication Suite connection profile parameters.

Parameter	Description
Microsoft Teams Webhook URL	Defines an incoming webhook, which enables Control-M to communicate over Microsoft Teams channels. You must create this webhook in Teams before you can add it to the connection profile.
Slack Webhook URL	Defines an incoming webhook, which enables Control-M to communicate over Slack channels. You must create this webhook in Slack before you can add it to the connection profile.
Telegram URL	Determines the authentication endpoint for Telegram, which enables Control-M to connect to a Telegram bot. Default: https://api.telegram.org/bot
Telegram Bot Token	Defines a password that is used to authenticate Control-M, which enables you to access and communicate with a Telegram bot. You must create this bot in Telegram before you can add it to the connection profile.
Telegram Chat ID	Defines a unique identifier that is assigned to a specific chat conversation in Telegram, which enables you to communicate through a bot in this chat conversation.
WhatsApp URL	Determines the authentication endpoint for WhatsApp, which enables Control-M to connect to WhatsApp. Format: https://graph.facebook.com/<Version>/<PhoneNumberId>/messages
WhatsApp Business ID	Defines the unique ID that is associated with your WhatsApp business account. This enables Control-M to communicate over WhatsApp with customers who are connected to this account. You must create a WhatsApp business account before you can add it to the connection profile.
Phone Number ID	Defines a unique ID that is associated with the WhatsApp user.
Recipient Phone Number	Defines the country code and phone number of the WhatsApp user.
User Access Token	Defines a password that is used to authenticate Control-M, which enables you to access your WhatsApp Business API and perform actions with this account. You can use Secrets in Code to not expose this value in the code.
Version	Defines the WhatsApp API version number. Default: v15.0
Connection Timeout	Determines the number of seconds to wait after Control-M initiates a connection request to Communication Suite before a timeout occurs. Default: 30
Centralized	Determines whether to create a centralized connection profile, which is stored in the Control-M database and is available to all Agents. You must set this parameter to true.