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Batch Impact Manager Service Actions

Defines the automatic interventions, such as rerunning a job, displaying the critical service in BMC Service Impact Manager, or extending the service due time. The action is performed if the job finished too quickly, there is a job failure on service path, or the service finished late or too quickly.

Events are defined using the When parameter. Corresponding actions are defined using the Do parameter. Multiple Do parameters can be specified for the same event in the same rule.

Parameter

Description

Job failure on service path

One or more of the jobs in the critical service failed and, as a result, caused a delay in the service.

NOTE: A service is considered OK even if one of its jobs fails, provided that another job, with an Or relationship to the failed job, runs successfully.

Service is late

The entire service is late according to BMC Batch Impact Manager calculations.

Job ran too long

One of the jobs in the critical service is late. Lateness is calculated according to the average run time and the value of the Job Runtime Tolerance parameters.

NOTE: A service is considered on time even if one of its jobs is late, provided that the service itself is not late.

Job finished too quickly

One of the jobs in the critical service is early. This is calculated according to the average run time and the value of the Job Runtime Tolerance parameters.

NOTE: A service is considered on time even if one of its jobs is early.

Set Variable

The Set Variable assigns a value to a variable for use in a rerun of the job when the On Statement/Code criteria are satisfied.

Condition

The Condition parameter specifies a prerequisite condition to be added or deleted to/from the Conditions table when the On Statement/Code criteria are satisfied.

Order Job (Ignore Scheduling Criteria)

The Order Job parameter forces an individual job or all jobs in a folder to be placed in the Active Jobs database (regardless of each job’s Scheduling criteria) when the On Statement/Code criteria are satisfied. For BIM jobs there are the following extra sub-parameters:

Mail

Sends an e-mail when the specified event occurs.

Notify

The Notify parameter specifies a notification to be sent to the Alerts Window when the specified On Statement/Code criteria are satisfied.

OK (Set to Ok)

The Ok parameter assigns the completion status of OK to a job, regardless of its actual completion status.

For BIM jobs there are the following extra sub-parameters:

Remedy

Opens a ticket in the Remedy Help Desk.

Rerun Job

Indicates if an automatic rerun should be performed when the On Statement/Code criteria are satisfied.

For BIM jobs there are the following extra sub-parameters:

Kill Job

Kills a problematic job while it is still executing.

SIM

Sends early warning notification to, and displays the critical service in BMC Service Impact Manager.

Extend Service due time

Allow the job or critical service to continue running by extending the deadline by which the job or service can run and still be considered on time. Extend the period by hours and/or minutes.

Parent Topic

General parameters