Usage

Optional

Format

Consists of sub-parameters, described below.

Invalid Characters

The following special characters are not permitted in the Remedy parameter or its sub-parameters.

• Single quotation mark (‘)
• Double quotation marks (")
• Equals (=)
• Less than (<)
• Greater than (>)
• Ampersand (&)
• Backslash (\)
• Non-English characters

Variable Support

Yes

Sub-parameters

Urgency

The urgency level of the ticket that will be opened in Remedy. Mandatory. Valid values are:

• L = Low (Default)
• M = Medium
• H = High
• U= Urgent
• C = Clear

Summary

A brief summary is displayed in Remedy. By default, a summary of the problem appears using variables. For more information on the field’s characteristics, refer to Remedy documentation.

Description

A detailed description is displayed in Remedy. By default, a description of the problem appears using variables. For more information on the field’s characteristics, refer to Remedy documentation.