29007 Gateway Control-M name, Received Update, but job not found in EM database, For Order_ID orderID (decimalOrderID) Update Sequence Number number, Event Time time (ERROR)

Explanation: X-Alert message. The Gateway receives a request from the Control-M/Server to update an active job, but the job is not found in the Control-M/EM database. This message indicates that the Control-M/EM database is not completely synchronized with the Active Jobs on the Control-M/Server.

The variables in this message are:

• name - the Control-M name
• orderID - the unique job order ID
• decimalOrderID - the job order ID in decimal format
• number - the sequence number of the update request
• time - the update time

The Gateway rejects the update request.

Corrective Action: Force the Gateway to download the Active Jobs database by performing the following steps:

• Right-click the specified Gateway component using the Control-M Configuration Manager GUI and choose Control shell.
• Specify the DO_DOWNLOAD control shell command and click Apply.
• Wait until the status of the gateway is switched back to Connected after completing the Downloading phase.

If the problem persists, run the Control-M/EM Health Check utility by typing em_data_collector from the command line and contact BMC Customer Support. For more information about using the Health Check utilities, see: Health Check utility.