29008 Active Download Failure. Control-M name, Odate date, Net Name (netName), Sequence Number number (ERROR)

Explanation: X-Alert message. A request to download Active Jobs from Control-M fails. For additional details, check the Gateway log file.

The variables in this message are:

• name - the Control-M name
• date - the order date
• netName - the internal name of the net
• number - the sequence number of the update request

The Gateway closes the communication channel with Control-M, reopens it and tries to download the Active Jobs again.

Explanation: If the problem is not resolved by itself after several retries, run the Control-M/EM Health Check utility by typing em_data_collector from the command line and contact BMC Customer Support. For more information about using the Health Check utility, see: Health Check utility.