29001 EM - Control-M name Communication Service Timed Out. timeout= time, type= type, instance= ID (ERROR)

Explanation: X-Alert message. A communication service between the Gateway and Control-M timed out. This service can be a request for an action, such as hold or free, or a request for information, such as output, log or download.

The variables in this message are:

• name - the Control-M name
• time - the length of the timeout, in seconds
• type - the type of requested service
• ID - the internal service ID

The service is canceled by the Gateway.

Corrective Action: Generally, a service timeout is an indication of a performance problem. If the problem occurs again:

• Enable the relevant trace on the specified Gateway by performing the following steps:

Right-click the specified Gateway component using the Control-M Configuration Manager GUI and choose Control shell.

Specify the TRACE_CLIENT control shell command and click Apply.

Specify the TRACE_CTM control shell command and click Apply.

• Wait for the next occurrence of the same X-Alert to arrive (meaning that the problem has been recreated).
• Disable the traces on the Gateway by performing the following steps:

Right-click the specified Gateway component using the Control-M Configuration Manager GUI and choose Control shell.

Specify the TRACE_DISABLE_ALL control shell command and click Apply.

• Run the Control-M/EM Health Check utility by typing em_data_collector from the command line.

Contact BMC Customer Support and supply the logs from the Control-M/EM Server as well as the CO and CS logs from Control-M/Server. For more information about using the Health Check utility, see: Health Check utility.