DO REMEDY: Post–Processing Parameter

Open a problem ticket within the Remedy Helpdesk System, for example, when a specific job fails.

Figure 201 DO REMEDY Parameter Format

Optional. Type REMEDY in the DO field and press Enter. The DO REMEDY subparameters are described in Table 183.

Table 183 DO REMEDY Subparameter Formats

Subparameters	Description
URGENCY	Urgency of the message. Mandatory. Valid values are: ' ' (blank) – This is equivalent to L–Low. Default. L–Low M–Medium H–High U–Urgent
SUMM	Text, summarizing the description of the reason for opening a Remedy Helpdesk ticket, of up to 2 text lines, with a maximum 122 characters. Mandatory. You can use any combination of text and valid AutoEdit variables.
DESC	Text, describing the reason for opening a Remedy Helpdesk ticket, of up to 15 text lines, with a maximum of 1018 characters. Mandatory. You can use any combination of text and valid AutoEdit variables.

Subparameters

Description

URGENCY

Urgency of the message. Mandatory. Valid values are:

' ' (blank) – This is equivalent to L–Low. Default.
L–Low
M–Medium
H–High
U–Urgent

SUMM

Text, summarizing the description of the reason for opening a Remedy Helpdesk ticket, of up to 2 text lines, with a maximum 122 characters. Mandatory.

You can use any combination of text and valid AutoEdit variables.

DESC

Text, describing the reason for opening a Remedy Helpdesk ticket, of up to 15 text lines, with a maximum of 1018 characters. Mandatory.

You can use any combination of text and valid AutoEdit variables.

Parent Topic

Job Production Parameters