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An e-mail message is sent to the Remedy Helpdesk when the accompanying ON statement criteria are satisfied. To close the ticket, you must access the Remedy online service. You can use AutoEdit variables in the SUMM and DESC fields, in any combination of text and valid AutoEdit variables.
Note: The resolved value of an AutoEdit variable is truncated after 70 characters. For information on the use of AutoEdit variables, see JCL and AutoEdit Facility.
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