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The REMTMPLx member holds the email template to be used for opening a ticket in Remedy. The REMTMPLS parameter in the REMCONF member points to the REMTMPLx email template member, where x is a free suffix pointing to the required member.
Basic configuration information (such as Remedy server name, schema name, user name, and password) is an integral part of the template.
The member supports mixed case characters (CAPS OFF).
Each line is limited to 70 alphanumeric characters.
A sample template named REMTMPL is provided, and includes separate samples to be used with Remedy 6 and Remedy 7. Instructions on how to configure the member, including the configuration parameters, are included as comments. The sample must be manually copied as REMTMPLx, where x is the suffix specified in the REMTPLS parameter.
The email will be sent to the address pointed by the nickname specified in the REMMAIL parameter, and the email subject is set as specified in the REMMSUB parameter (both of which are located in the REMCONF member).
When the email is built, the template strings are replaced with the values as described in the table.
Table 58 REMTMPL template variables
String in template |
Replace by Value |
Comments |
|---|---|---|
%%SUMM%% |
The SUMM field as specified in the Control-M rule. |
Mandatory. No default. |
%%DESC%% |
The DESC field as specified in the Control-M rule. |
Mandatory. No default. |
%%URGENCY%% |
The URGENCY field as specified in the Control-M rule. This takes place after the appropriate translation using the REMTRNx parameters in the REMCONF member. |
Default: the value specified in the REMTRNB parameter in the REMCONF member. |
%%USER%% |
The user ID that created the Control-M rule that issued the Remedy ticket opening request. |
Mandatory. No default. |
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