Control-M for PagerDuty

PagerDuty enables you to perform incident management and response in automated workflows and job scheduling.

Control-M for PagerDuty enables you to do the following:

Alert relevant users of failures and issues in real time with email, SMS, or mobile app push notifications.
Create, update and snooze incidents on the PagerDuty platform.
Manage PagerDuty credentials in a secure connection profile.
Connect to any PagerDuty endpoint.
Introduce all Control-M capabilities to Control-M for PagerDuty, including advanced scheduling criteria, complex dependencies, resource pools, lock resources, and variables.
Integrate PagerDuty jobs with other Control-M jobs into a single scheduling environment.
Monitor the status, results, and output of PagerDuty jobs.
Attach an SLA job to the PagerDuty jobs.
Run 50 PagerDuty jobs simultaneously per Agent.

Control-M for PagerDuty Compatibility

The following table lists the prerequisites that are required to use the PagerDuty plug-in, each with its minimum required version.

Component	Version
Control-M/EM	9.0.21.200
Control-M/Agent	9.0.21.200
Control-M Application Integrator	9.0.21.200
Control-M Automation API	9.0.21.200

Control-M for PagerDuty is supported on Control-M Web and Control-M Automation API, but not on the Control-M client.

To download the installation files for each prerequisite, see Obtaining Control-M Installation Files.

Setting up Control-M for PagerDuty

This procedure describes how to deploy the PagerDuty plug-in, create a connection profile, and define a PagerDuty job in Control-M Web and Automation API.

Integration plug-ins released by BMC require an Application Integrator installation. However, these plug-ins are not editable and you cannot import them into Application Integrator. To deploy these integrations to your Control-M environment, import them directly into Control-M with Control-M Automation API.

Before You Begin

Verify that Java is installed, as described in Control-M External Java Installation.
Verify that Automation API is installed, as described in Automation API Installation.

Begin

Create a temporary directory to save the downloaded files.
Download the PagerDuty plug-in from the Control-M for PagerDuty download page in the EPD site.
Do the following to install the PagerDuty plug-in with the Control-M Automation API provision service:
1. Log in as an administrator to the Control-M/EM server host and save the downloaded ZIP file to the following location:
  - Linux: $HOME/ctm_em/AUTO_DEPLOY
  - Windows: <EM_HOME>\AUTO_DEPLOY
2. Log in to the account where Control-M/Agent is installed and run the following provision image command:
  - Linux: ctm provision image PagerDuty_plugin.Linux
  - Windows: ctm provision image PagerDuty_plugin.Windows
Create a PagerDuty connection profile in Control-M Web or Automation API, as follows:
- Web: Create a Centralized Connection Profile with PagerDuty Connection Profile Parameters
- Automation API: ConnectionProfile:PagerDuty
Define a PagerDuty job in Control-M Web or Automation API, as follows:
- Web: Create a Job with PagerDuty Job parameters
- Automation API: Job:PagerDuty

To remove this plug-in from an Agent, see Removing a Plug-in. The plug-in ID is PDY092024.

Change Log

The following table provides details about changes that were introduced in new versions of this plug-in:

Plug-in Version	Details
1.0.01	New Create an Incident - Detailed action added in the job, which creates an incident in detailed view.
1.0.00	Initial version