Service Management

The Services tab enables you to manage, monitor, and troubleshoot SLA or user-defined services, as discussed in Service Definitions and SLA Management Job. You can view the progress of the jobs in a service, such as how many jobs currently await execution, or when they are expected to finish execution.

The following procedures describe how to manage services:

• Finding and Viewing Services: Find a service and view its status and details.

• Viewing Service History: View service statuses and details from a previous date.

• Holding a Service: Hold a service, which stops the service from executing and allows you to fix any problems that have occurred.

• Releasing a Service: Release a service from a hold state and allow the service to continue execution.

• Running a Service: Run all jobs in a service.

Finding and Viewing Services

This procedure describes how to find one or more services and view their status and details.

Begin

1. From the Services tab toolbar, click the Filter drop-down list.

2. From the Filter drop-down list menu that appears, do one of the following: 

   • In the Search field, type the required service name and click out of the field.

     The matching service names appear in the Services tab table.

   • In the Status section, select one or more of the services statuses.

     The services with the statuses that match your selection appear.

3. From the Services tab of filtered services, select a service.

   The service details appear in the right pane, as described in Service Details.

Viewing Service History

This procedure describes how to view service history, which enables you to see service status and details from a previous date.

Begin

1. From the Services toolbar, click the Today drop-down list, and then select History.

   A calendar appears.

2. From the calendar, select the required date.
   The services that match your criteria appear.

Holding a Service

This procedure describes how to hold a service based on a job or a SMART folder, which prevents the service from processing and enables you to fix any problems that might have occurred.

Begin

1. From the Services window, select a service to hold.

2. From the Actions drop-down list, select Hold.

   The services are automatically refreshed at defined intervals.

   A hold icon appears on the service and the service is no longer executing.

Releasing a Service

This procedure describes how to release a service from a Hold state, which enables the service to run.

You cannot release a service that is not based on a job or a SMART folder.

Begin

1. From the Services window, select a held service to release.

2. From Actions drop-down list, select Release.

   The services are automatically refreshed at defined intervals.

   The Hold icon disappears from the service and the service is now available to continue running.

Running a Service

This procedure describes how to run a service, which enables you to run all the jobs within the service.

Begin

1. From the Services toolbar, click Run Service.

   The Run Service window appears.

2. Select or search for a service.

3. (Optional) Select the Run as independent flow checkbox, which determines if a workflow in a folder runs as a separate workflow in the Services Monitor.

4. If there are parameters, define or select each parameter value.

5. To run another service without reopening the Run Service window, click Keep open after running.

6. Click Run.

   The new service appears regardless of search or filtering criteria, and remains until it is replaced with the scheduled service.

Updating an SLA Management Service Deadline

This procedure describes how to update an SLA Management service deadline.

Begin

1. From the Services tab, select an SLA service.

2. In the Services tab toolbar, click Update Deadline.

   The Update Deadline dialog box appears.

3. Update the date and time, and then click Save.

   The SLA service deadline is updated.

Service Details

The following table describes the service details tabs.

Tab	Description
Summary	Shows details such as the start and end time, progress, number of jobs in the service, number of jobs completed, run ID The base-36 identification code for a SMART folder, sub-folder, or job execution., and a description of the selected service, as described in Service Summary Tab.
Errors	Shows jobs that negatively impact the service deadline, such as failed or late jobs.
Parameters	Shows the defined parameters and values for the selected service.
Log	Shows the activity log of the selected service, as described in Service Log Tab.
Tickets	Shows the list of BMC TrueSight or BMC Remedy tickets that are opened due to an issue with an SLA service if either of these programs are integrated with Control-M.

Service Summary Tab

The following table describes the service summary and list view tabs.

Tab	Description
Status	Shows one of the following possible service statuses: Executing Wait for event An conditional entity that creates a sequential relationship between jobs by enabling the successor job to execute after the predecessor job has executed.. Wait Resource Wait User Unknown Ended OK Ended Not OK
Reason	Shows the reason the service failed.
By jobs	Shows a pie chart and list of current job statuses for all the jobs in the service. For more information, see Job Status.
Start	Shows when the service began execution.
End	Shows when the service completed or is estimated to complete execution.
Progress	Shows the execution progress of the jobs in the selected service.
Deadline	Shows the time when a service must complete to not be considered late.
Slack Time	Defines the difference between the estimated or actual end time and the SLA deadline.
Avg Completion Time	Defines the average completion time for a job in the service.
By	Shows the name of the person who executed the service.
ID	Shows the Run ID number.
Date	Shows the date and the time the service executed.
Priority	Shows the priority level of the service.

Service Log Tab

The following table describes the service log tabs.

Tab	Description
Event Time	Shows the date and time that the service state changed.
From Status	Shows the previous service status.
To Status	Shows the current service status.