Service Management

The Services tab enables you to manage, monitor, and view the status of a service, which is a select group of jobs in a workflow based on filtering criteria. You can view the progress of the jobs in a service, such as how many jobs are awaiting execution, or when they are expected to finish execution.

The following procedures describe how to manage services:

Finding Services: Find and view the status of a service.
Holding a Service: Hold a service, which stops the service from executing and allows you to fix any problems that have occurred.
Releasing a Service: Release a service from a hold state and allow the service to continue execution.
Viewing Service History: View service statuses and details from a previous date.
Running a Service: Run all jobs in a service.

Finding Services

This procedure describes how to find and view the status of a specific service.

Begin

From the Services toolbar, click the Filter drop-down list.
In the Search Services field, type the required service name.
From the Filter drop-down list, select to filter the service by status.

The services that match the filtered criteria appear.

To view the service details tabs, see Service Details.

Holding a Service

This procedure describes how to hold a service based on a job or a SMART folder, which prevents the service from processing and enables you to fix any problems that might have occurred.

You cannot hold an SLA Management service or any service that is not based on a job or a SMART folder.

Begin

From the Services window, select a service to hold.
From the Actions drop-down list, select Hold.

The services are automatically refreshed at defined intervals.

A hold icon appears on the service and is no longer executing.

Releasing a Service

This procedure describes how to release a service from a Hold state, which enables the service to run.

You cannot release a service that is not based on a job or a SMART folder.

Begin

From the Services window, select a held service to release.
From Actions drop-down list, select Release.

The services are automatically refreshed at defined intervals.

The Hold icon disappears from the service and the service is now available to continue running.

Viewing Service History

This procedure describes how to view service history, which enables you to see service status and details from a previous date.

Begin

From the Services toolbar, click the Today drop-down list, and then select History.
Select the required date.
The services that match your criteria appear.

Running a Service

This procedure describes how to run a service, which enables you to run all the jobs within the service.

Begin

From the Services toolbar, click Run Service.

The Run Service window appears.
Select or search for a service.
(Optional) Select the Run as independent flow checkbox, which determines if a workflow in a folder runs as a separate workflow in the Services Monitor.
If there are parameters, define or select each parameter value.
To run another service without reopening the Run Service window, click Keep open after running.
Click Run.

The new service appears regardless of search or filtering criteria, and remains until it is replaced with the scheduled service.

Updating an SLA Management Service Deadline

This procedure describes how to update an SLA Management service deadline.

Begin

From the Services page, select an SLA Management service to update the deadline.
From the Actions drop-down list, select Update Deadline.

The Update Deadline window appears.
Update the date and time, and then click Save.

The SLA service deadline is updated.

Service Details

The following table describes the service details tabs.

Tab	Description
Summary	Shows details such as, start and end time, progress, number of jobs in the service, number of jobs completed, run ID The identification code for a SMART folder, sub-folder, or job execution., and description of the selected service, as described in Service Summary Tab.
Errors	Shows error messages of the selected service.
Parameters	Shows the defined parameters and values of the selected service.
Log	Shows the activity log of the selected service, as described in Service Log Tab.
Tickets	Shows the list of Control-M, SIM, or Remedy tickets that are opened due to an issue with an SLA service.

Service Summary Tab

The following table describes the service summary and list view tabs.

Tab	Description
Status	Shows one of the following possible statuses: Executing Wait for Event An conditional entity that creates a sequential relationship between jobs by enabling the successor job to execute after the predecessor job has executed.. Wait Resource. Wait User. Unknown Ended OK. Ended Not OK.
Start	Shows the timestamp when the service began execution.
End	Shows the timestamp when the service completed execution.
Progress	Shows the execution progress of the jobs in the selected service.
Deadline	Shows the time when a service must complete to not be considered late.
Slack Time	Defines the amount of time that a job within an SLA service can be delayed without causing another job to be delayed or impacting the completion time of the SLA service.
Avg Completion Time	Defines the average completion time for a job in the service.
By	Shows the name of the person who executed the service.
ID	Shows the Run ID number.
Date	Shows the date and the time the service executed.
Priority	Shows the priority level of the service.

Service Log Tab

The following table describes the service log tabs.

Tab	Description
Event Time	Shows the timestamp of the service activity.
From Status	Shows the previous status of the service.
To Status	Shows the current status of the service.