Service Management

You can manage, monitor, and view the status of a service, which is a select group of jobs in a workflow based on filtering criteria. You can view the progress of the jobs in a service, such as how many jobs are awaiting execution, or when they are expected to finish executing.

The following procedures describe how to manage services:

Finding Services

This procedure describes how to find and view the status of a specific service.

Begin

  1. From the Services toolbar, click the Filter drop-down list.

  2. In the Search Services field, type the required service name.

  3. From the Filter drop-down list, select to filter the service by status.

    The services that match the filtered criteria appear.

    To view the service details tabs, see Service Details.

Holding a Service

This procedure describes how to hold a service based on a job or a SMART folder, which prevents the service from processing and enables you to fix any problems that might have occurred.

You cannot hold a SLA Management service or any service that is not based on a Job or a SMART folder.

Begin

  1. From the Services window, select a service to hold.

  2. From the Actions drop-down list, select Hold.

    The services are automatically refreshed at defined intervals.

    A hold icon appears on the service and is no longer executing.

Releasing a Service

This procedure describes how to release a service from a Hold state, which enables the service to run.

You cannot release a service that is not based on a Job or a SMART folder.

Begin

  1. From the Services window, select a held service to release.

  2. From Actions drop-down list, select Release.

    The services are automatically refreshed at defined intervals.

    The Hold icon disappears from the service and the service is now available to continue running.

Viewing Service History

This procedure describes how to view service history, which enables you to see service status and details from a previous date.

Begin

  1. From the Today drop-down list, select History.

  2. Select a date that you want to view.

The services that match your criteria appear.

Running a Service

This procedure describes how to run a service, which enables you to run all the jobs within the service.

Begin

  1. Click Run Service.

    The Run Service window appears.

  2. Select a service. You can search for a service by typing a name in the search field.

  3. (Optional) Select the Run as independent flow checkbox, which determines if a flow in a folder runs as a separate flow in a Viewpoint.

  4. For each parameter, type in or select a value.

  5. To run another service without reopening the Run Service window, click Keep open after running.

  6. Click Run.

    The new service appears regardless of search or filtering criteria, and remains until replaced with the scheduled service.

Updating an SLA Management Service Deadline

This procedure describes how to update an SLA Management service deadline.

Begin

  1. Select an SLA Management service to update the deadline.

  2. From Actions drop-down list, select Update Deadline.

    The Update Deadline window appears.

  3. Update the date and time and click Save.

    The deadline is updated.

Service Details

The following table describes the service details tabs.

Tab

Description

Summary

Shows details such as, start and end time, progress, number of Jobs in the service, number of Jobs completed, run IDClosed The identification code for a SMART folder, sub-folder, or job execution., and description of the selected service, as described in Service Summary Tab.

Errors

Shows error messages of the selected service.

Parameters

Shows the defined parameters and values of the selected service.

Log

Shows the activity log of the selected service, as described in Service Log Tab.

Tickets

Shows the list of Control-M, SIM, or Remedy tickets that are opened due to an issue with an SLA service.

Service Summary Tab

The following table describes the service summary and list view tabs.

Tab

Description

Status

Shows one of the following possible statuses:

Start

Shows the time stamp when the service started to execute.

End

Shows the time stamp when the service stopped executing.

Progress

Shows the execution progress of the jobs in the selected service.

Deadline

Shows the time when a service must complete to not be considered late.

Slack Time

Defines the amount of time that a job within an SLA Management service can be delayed without causing another job to be delayed or impacting the completion time of the SLA Management service.

Avg Completion Time

Defines the average completion time for a job in the service.

By

Shows the name of the person who executed the service.

ID

Shows the Run ID number.

Date

Shows the date and the time the service executed.

Priority

Shows the priority level of the service.

Service Log Tab

The following table describes the service log tabs.

Tab

Description

Event Time

Shows the time stamp of the service activity.

From Status

Shows the previous status of the service.

To Status

Shows the current status of the service.