Explanation: There is incompatibility between the Control-M/Server version (CTMServerVersion) and the Control-M version (gatewayVersion), where the Gateway is defined.
During the SYNC operation between Control-M/EM Gateway and Control-M/Server, the Control-M/Server checks that the Gateway version is compatible. To communicate between Control-M/EM Gateway and Control-M/Server, the Control-M version, which is defined in Control-M/EM, should match the Control-M/Server version where the Gateway tries to connect.
The Control-M/EM Gateway shuts down and communication between Control-M/Server and Control-M/EM fails.
Corrective Action: Set the Control-M/EM Gateway version to match the Control-M/Server version. Select Tools > Communication > Administration > Control-M Definition > Version sequence in Control-M/EM.
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