5367 ACCOUNT<Account_name>, APPLTYPE <Application_type>, AGENT <agent_name> IS UNAVAILABLE REQUEST <request_name> FAILED The user request is not executed.

Explanation: A user request to view/edit DOC/JCL is not executed because the status of the Account is Unavailable or Disabled.

Corrective Action:

• Verify that the status of the Account is not Disabled.
• If the Account is unavailable, determine the cause of the failed communication to the account and correct it.