5507 AGENT ENCOUNTERED ERROR { orderNumber| Write to File Failed }

Explanation: A Control-M/EM user submits a Kill, View JCL/Script, or Edit JCL/script request for a job, but the request is rejected because there is a problem with the Control-M/Agent where the job is submitted.

The problem can be an internal problem (while trying to transfer the request) or the Control-M/Agent is unavailable.

The user request is rejected.

Corrective Action:

• Check that the Control-M/Agent where this job runs in is in Available status
• Try to resubmit the request. If it fails again, check for any relevant error message in the proclog directory of the Control-M/Server and the Control-M/Agent
• In case the problem persists, contact BMC Software Customer Support.