40203 Database server is unavailable for more than number seconds. Server is shutting down (WARNING) for CMS (SEVERE) for all other components

Explanation: X-Alert message. The Control-M/EM server component issues this message when it does not have communication with the database for more than number seconds.

The server component shuts down.

Corrective Action: Check the database server. After it is available, verify that the Control-M/EM server component has restarted. If the problem persists, do the following:

• Stop and restart the Control-M/EM Configuration Agent:
• On UNIX platforms - log onto the Control-M/EM account and run the following scripts:
• stop_config_agent
• start_config_agent
• On Windows platforms - restart the Control-M/EM Configuration Agent service.
• Wait and see if the relevant server component has succeeded to start.

If the problem persists, run the Control-M/EM Health Check utility by typing em_data_collector from the command line and contact BMC Customer Support. For more information about using the Health Check utility, see: Health Check utility.