40204 Communication with the database server was lost and can not be recovered. Server is shutting down. (ERROR) for CMS (SEVERE) for all other components

Explanation: X-Alert message. The Control-M/EM server component issues this message when it detects that it loses communication with the database server and this connection cannot be recovered.

The server component shuts down. If the server component is managed by the Control-M Configuration Manager and its desired state is Up, it will reconnect to the database when it restarts.

Corrective Action: Verify that the server component has restarted. If the problem persists, do the following:

• Stop and restart the Control-M/EM Configuration Agent:
• On UNIX platforms - login to the Control-M/EM account and run the following scripts:
• stop_config_agent
• start_config_agent
• On Windows platforms - restart the Control-M/EM Configuration Agent service.
• Wait to see if the relevant server component starts

If the problem persists, run the Control-M/EM Health Check utility by typing em_data_collector from the command line and contact BMC Customer Support. For more information about using the Health Check utility, see: Health Check utility.