24004 Failed to read alert from database (alert number = alertNumber) because of database problems. (ERROR)

Explanation: X-Alert message. The GUI Server fails to read the new or updated alert from the database.

New alerts or alert updates are not displayed by the Global Alerts Client.

Corrective Action: Run the Control-M/EM Health Check utility by typing em_data_collector from the command line and contact BMC Customer Support. For more information about using the Health Check utility, see: Health Check utility.

Parent Topic

Control-M/EM Messages