24003 Failed to update alert (alert number = alertNumber, data center = dataCenter, severity = severity, order id = orderID). (ERROR)

Explanation: X-Alert message. An alert in the database might contain invalid data.

The GUI Server receives the indication from Gateway that the specified alert is updated in the database. Due to lack of data or invalid data in the alert, the GUI Server fails to create a new alert in memory according to the data received from the database.

The variables in this message are:

• alertNumber - the alert number
• dataCenter - the data center that issued the alert
• severity - the severity of the alert
• orderID - the order ID of the specified alert

No update for this alert is displayed by the Global Alerts Client.

Corrective Action: Run the Control-M/EM Health Check utility by typing, em_data_collector from the command line and contact BMC Customer Support. For more information about using the Health Check utility, see: Health Check utility