24002 Failed to load new alert (alert number = alertNumber, data center = dataCenter, severity = severity, order id = orderID). (ERROR)

Explanation: X-Alert message. A new alert might contain invalid data. The GUI Server receives an indication from the Gateway that a new alert was inserted into the database. Due to invalid data in the alert or a lack of important information, the GUI Server fails to create a new alert in memory according to the data received from the database.

The variables in this message are:

• alertNumber - the alert number
• dataCenter - the data center that issued the alert
• severity - the severity of the alert
• orderID - the order ID of the specified alert

The new alert is not displayed by the Global Alerts Client.

Corrective Action: Run the Control-M/EM Health Check utility by typing em_data_collector from the command line and contact BMC Customer Support. For more information about using the Health Check utility, see Health Check utility.