Returning a request

This procedure describes how to return a request, which enables you to return the request to the Control-M Workload Change Manager web user if more modifications are required.

Before you begin

• You must have Control-M Workload Change Manager activated.
• Ensure you have the right authorizations. Contact your Control-M Administrator.

To return a request:

1. In the Planning-Home page, select the request.

   The request Workspace appears.

2. From the Workspace group in the Workspace tab, click .

   A confirmation message appears.

3. Click Yes

   The request is returned to the web user. The request is now in Requester Works status, and is in read-only mode. You cannot modify the request. For more information, see Request statuses.

   Note: If Workload Change Manager is integrated with a change management system and the request was not approved, you will not be able to return the request to the web user. To be able to return the request, the issue preventing the approval from the change management system must be resolved. For more information, please contact the relevant individual in your organization.