5760 SYNC REQUEST TIMEDOUT

Explanation: Communication between Control-M/EM and Control-M/Server fails.

The first stage of communication between Control-M/EM and Control-M/Server is a SYNC request for both sides and this request timed out. This message indicates a communication problem between Control-M/Server and Control-M/EM.

Control-M/EM and Control-M/Server try to establish a connection.

Corrective Action:

• See if there is a communication problem between Control-M/EM and Control-M/Server.
• Check the Gateway log and the Control-M/Server CD, CO, and CS proclog files in order to search for more messages that may indicate why communication fails.
• See whether the EM port is in use by any other application.

In case the problem persists and communication is not established, contact BMC Software Customer Support.