6540 functionName: Refresh action failed in process process during action

Explanation: A process fails to perform a refresh (periodic updating of internal data structures from the database). In the selector process, there are two actions which may perform a refresh:

• Selection (by presub thread)
• Post-processing (by pp thread)

One of the following occurs:

• If a failure occurs in the presub thread while starting up, a catastrophic is set and the process goes down. If it is during work time, the process continues.
• If a failure occurs in the pp thread, the process continues.

Corrective Action: Check for error messages regarding database problems in the Control-M/Server logs.