Generating diagnostic data

This procedure describe how to generate diagnostic data for Control-M/EM, Control-M/ Agent, and Control-M/Server, such as usage measurement reports and product logs and configuration. This enables you to identify and troubleshoot problems or areas of inefficiency in the Control-M production environment and communicate that information to BMC customer support.

To generate diagnostic data:

1. From the CCM component list, select a component.
2. Right-click on the component and select Diagnostics Data.

   The Diagnostics Data Collection window appears.

3. Select one or both of the following:
   • Collect usage measurements reports
   • Collect product logs and configuration
4. In the Last days field, define the number of days in the past to include data in the report.
5. Click Advanced.
6. In the Save to section, select one of the following:
   • Save to Default location at the component directory
   • Save to a shared network location
7. In the Command Line Parameters field, type of the commands as described in Running Health Check utility from the command line.
8. Click OK.

   The Action Result dialog box appears.

9. Monitor the status of the request until the diagnostic data collection completes.

   If the diagnostic data collection returns with the following error, see Troubleshooting diagnostic data collection failure.

   Data collection failed. ERROR: No available disk space, <SIZE_IN_MB> needed, exiting...