6710 functionName: Communication is down

Explanation: There is no communication between the Control-M/Server Configuration Agent and the Control-M Configuration Server.

Corrective Action; Check the Control-M/Server Configuration Agent port definition on the Control-M/Server Configuration Manager. This port definition should be the same as the CTM_CONFIG_AGENT_PORT_NUMBER parameter, whose default value is 2369. This parameter is defined in the config.dat file, which is located in the CTMServerInstallation/CTM_Server/Data directory.

Use the netstat -na command to verify that this port is not in use by any other application.

Use the shut_ca utility in the Control-M/Server account if you do not want to establish a connection between the Control-M/Server configuration Agent and the Control-M Configuration Server. This will prevent error messages from displaying in the log file.

Parent Topic

Control-M/Server Messages