6309 functionName : Unknown service ID received from Control-M EM

Explanation: The Control-M/Server receives an unknown service ID from Control-M/EM.

One of the following occurs:

• If Control-M/Server tries to connect to Control-M/EM, the server refuses to connect to Control-M/EM.
• If the Control-M/Server handles a user request, the user request is rejected.

Corrective Action: Check previous messages and contact BMC Customer Support.