Creating an incident form

This procedure describes how to create an incident form from the indirect process by the Remedy server.

To create an incident form:

• Do one of the following:
  • For the ResolveRealFormID, specify Yes.
  • For the RealFormFieldID, specify a field ID number that will contain the real form ID.

  NOTE: The built-in fields are used to resolve the field ID in the Remedy form. When BMC Batch Manager or Control-M/Server creates an incident, the built-in fields are automatically resolved, overwriting any values that may have been manually specified. For more information about Remedy fields and parameters, see the Remedy documentation.