You can configure the connection to the Remedy server and test the connection with the new parameters by using the following interactive utilities:
emremedy_configure (Control-M/EM): The utility is located in ctm_em/bin (UNIX) and <EM home>\bin (Windows)
ctm_remedy_configure (Control-M/Server): The utility is located in <CTM server home>/scripts (UNIX) and <CTM server home>\Exe (Windows)
These utilities enable you to set the Remedy server hostname, port, username, and password.
NOTE:
When the Remedy server is configured to use a port mapper, the Remedy port must be set to 0 (default), otherwise the port is the Remedy server port.
The Remedy user must be defined with fixed licenses and must have Administrator privileges, to allow the creation of concurrent incidents.
The following sections describe how to configure the Remedy connection parameters, to change Remedy incident information and create an incident form from the indirect process.
