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In Phase 1 we asked, "What are the average report delivery times?"
If you implemented online viewing services for mainframe or PC users, your report delivery services should have vastly improved. Information is now available for access to the users as soon as it is created. For PC users, reports can be automatically downloaded overnight to the PC environment so that they are available for the start of the working day.
If reports are still being printed, the time saved on splitting and bundling of output should enable faster report delivery, as well as delivering a higher quality product. For sites that formally delivered printed output to users some distance from the computer center, the availability of online information will be one of the highlights of the implementation.
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