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In Phase 1 we asked, "What is the current level of report reruns?"
With the implementation of online viewing in Phase 9, the end users now have control over their reports and have the ability to restore archived reports if required. This facility should dramatically reduce the number of report rerun requests received from the users. The objective should be that there are zero rerun requests from the end user environment once they have the capability to manage their reports on their own.
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