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Many companies produce a summary document giving an overview of the facilities available for their site. This document may contain a couple of pages telling the users how to access the system and what they need to do to access their reports. This can be a useful reference for the end user and save many calls to the super users or computer department.
Of course, the Control-D and Control-V Online Viewing Guide is a complete reference document and workbook for ultimate reference in case of difficulties.
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