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Some users may be satisfied to use Control-D without using the advanced facilities of online viewing, such as performing data manipulation or report reformatting. The basic facilities are very easy to use and should take the users a few minutes to learn.
It may be that you train the users for online viewing in two stages, first showing how to use the basic facilities, and then showing the advanced facilities. As the users become more familiar and confident with the basic options, they can gradually extend their usage of the various advanced options. Some users will want to use the full capabilities of the product straight away.
It is important that you proceed at the users' pace during this phase of the implementation because of the spectrum of different skill levels that exist in the user departments.
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