Set Up Transitional Environment

If you feel that the transition from receiving reports to online viewing is too big a step for your end users, you can cushion this by allowing the users to have both. You can set up the required access in the recipient tree and supply basic training to the users. You can define a transition period where the users can use the Online Viewing facility but also have their hard copy as a comfort factor. Once they have established confidence in the Online Viewing facility, you can then stop the distribution of the hard copy reports. The approach could be:

• Supply both hard copies and opportunity to view online.
• After a testing and/or usage period you can ask if you can discontinue printing of the hard copy version.
• If the user still wants the hard copy report, inform them that they will no longer be able to use the online version.
• Return them to their original hard copy only.
• While the performance of their colleagues increases using online facilities, the inflexibility and slowness of the hard copy users will become evident. Soon, they too will request to view their reports online.