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One section of the bundle banners should contain information about who to contact regarding report problems. This information should be highlighted to the end users during the presentation stage. Many sites prefer to have this coordinated through the super users during the initial implementation. In this way the super users may be able to filter any unnecessary calls to the computer department.
The bundle formats section in Phase 4 supplies details of how to supply information of this type in the user banners. The objective of this is to give the users a feeling of support.
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