Super Users' Role

Super users play a key role during the pre-implementation period. Before any information is issued, you should ensure that the super users are fully aware of the status and objectives of the project. If they know and agree with what you are trying to achieve, it will be easier to sell the project to the end users.

It may be that the super users perform much of the consultation process with their staff. Where possible, the super users should coordinate and convey all required information to the end users.

It is preferable to have a top down approach when spreading this information (that is, you present information to the super users, they present the information to their section heads, and the section heads present the information to their relevant staff). Whatever method you choose (or occurs naturally), try to make sure that all users are aware of the new systems implementation date and implications.