What Skills are Required?

Certain skills are required for certain phases. In the list that follows, you are the project management resource and, as you can see, you are involved in all phases. The operations resource will be someone with knowledge of JCL, MVS, JES, and so on. This may be a production control or operations support person. The distribution resource may be any dispatch staff that you think may be able to learn and use new technologies (if this is not applicable then you can assign more operations resources). The end user resource will normally be your super users. The list below shows what skills may be involved in each phase:

Table 8 Skill Requirements

Action	Human Resources Involved
1. Deciding implementation strategy	Project Management
2. Defining the recipient tree	Project Management Operations Distribution End User
3. Designing the decollating missions	Project Management Operations Distribution
4. Designing print bundles	Project Management Operations Distribution
5. Implementing system administration tasks	Project Management Operations
6. Implementing CDAM Direct Write facility	Project Management Operations
7. Handling MSGCLASS output	Project Management Operations
8. Production implementation	Project Management Operations End User
9. Online Viewing implementation	Project Management Operations End User
10. Control-D/WebAccess Server implementation	Project Management PC Support End User
11. Project review	Project Management

Recommendation

BMC recommend that you involve as many staff members as possible in the project. This will help expand the knowledge base of Control-D at your site, and will mean that the project is not dependent on one or two individuals, which minimizes the impact if your Control-D resource leaves, or is sick or on holiday.

If you have decided to use the distribution staff as part of the implementation team, ensure that they have the motivation and ability to learn and use new technologies. If you can provide some basic training and set down standards, there is no reason why the distribution staff should not be a productive asset for the implementation. It will also provide you with an opportunity to introduce the distribution section to Control-D, and provide them with a feeling of involvement in the automation of their current functions.

The quality of the implementation team, and its motivation, can make the difference between success and failure of the project.

Parent Topic

What Human Resources Do I Need?