Problem Reporting

Provide all the information requested below when reporting a problem related to conversion to Control-O:

• Type of MVS operating system (for example, MVS version 5.2).
• Name and version number of the console automation products from which you are converting.
• Tape number and version of the Conversion Tool (for example, FD1111, level 9710).
• Full details of all error messages that were generated.
• All Job Log messages.
• A copy of the control statements that were used to invoke utility COTFANCI (that is, the TYPERUN and INCLUDE statements).
• A copy of the report produced by utility CTOFANCI on the file referenced by DD statement RPTALL.
• A copy of the input lines (or entire script) that caused the conversion to fail.
• If the tool enters an infinite loop, follow the procedure outlined in "Reporting Infinite Loops" (below).
• If an ABEND occurs, send the symptom dump to BMC Customer Support and have a full dump (SYSUDUMP) available in case the BMC Support staff requests it.