PTFs in error without resolving PTF(s)

It is important to realize that the existence of PTFs in error without resolving PTF(s) probably does NOT mean that you should stop this upgrade, for the following reasons:

• The error(s) may not be relevant to products that you have installed.
• The error(s) may not be relevant for your specific work environment.
• A workable bypass or workaround to the error situation may be available.
• The error(s) caused by the PE-PTF may be minor compared to the error resolved or functionality introduced by it.

To assess the relevance and potential impact to your environment, and to review workarounds or bypasses for the problem, do the following:

1. Go to the Customer Support Site on http://www.bmc.com and navigate to eFix (or click on the following link: eFix).
2. Select the following:
   • Environment: 9.0.x
   • The Profile that reflects the target environment
   • Search Type: Apar
   • Status: All
3. Copy the REASONs from the list in the log and paste them into the Search Argument(s) box.
4. Click on Search.
5. In the resulting list, click on and review the description of each APAR in the list carefully.
6. If the APAR is not present on eFix, or if further information or assistance is required, contact your BMC Customer Support Representative.