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This group includes messages for the Control-D, Control-D/Image, and Control-D/Page on Demand products.
Explanation: An internal error caused an invalid parameter to be sent to the host when the Get-Report-List API was issued.
No report entries are returned by the host.
Corrective Action: Check the IOA Log file and the system log for additional error messages. Report the problem and any additional error messages to BMC Customer Support.
Explanation: $SYSDATA was specified in the USER parameter of the Control-D/WebAccess Server Report List filter. The $SYSDATA user is not supported by Control-D/WebAccess Server in Page On Demand mode.
No reports are retrieved.
Corrective Action: Change the USER parameter in the Report List filter to a valid user name.
Explanation: The ODATE, DECOLLATION DATE, and RUN DATE Report List filter fields contain different values. When retrieving reports according to all three date types, the same value must be entered for all three dates in the Report List filter.
No reports are retrieved.
Corrective Action: Correct the date values in the Report List filter or specify only one date type.
Explanation: The DECOLLATION TIME and RUN TIME fields of the Report List filter must have the same value. When using both time types to retrieve reports, the same value must be specified for each time field in the Report List filter.
No reports are retrieved.
Corrective Action: Correct the time values in the Report List filter or specify only one time type.
Explanation: The DATE and TIME Report List filter fields are not the same type. When using DATE and TIME to retrieve reports, the DATE and TIME Report List filter fields must be the same type. For example, if retrieving according to Decollation date, only the DECOLLATION TIME field or no time field is valid.
No reports are retrieved.
Corrective Action: Specify a valid combination of DATE and TIME fields in the Report List filter.
Explanation: Due to an internal error, an invalid value was specified in one of the Report List filter fields.
The invalid value was sent to the host in the Get-Report-List API.
No report entries are returned by the host.
Corrective Action: Check the IOA Log file and the system log for additional error messages. Report the problem and any additional error messages to BMC Customer Support.
Explanation: The number of recipients that were encountered during the report list requests processing exceeded the estimate given in optional wish WDN004.
The request terminates with an error message.
Corrective Action: Correct the value in the DATA parameter in optional wish WDN004, then stop and restart the IOAGATE monitor.
Explanation: There is an invalid value in at least one sort key field or direction specified either in optional Wish WD3368 or in the Control-D/Web Access Report List request.
The Control-D/Web Access Report List request is rejected.
Corrective Action: Examine the values entered in sort key fields and directions, either in optional Wish WD3368 or the Report List request, and correct any invalid values.
Explanation: The number of reports selected on the Control-D/Web Access Report List request exceeds the limit specified in optional Wish WD3368.
The Control-D/Web Access Report List request is rejected.
Corrective Action: Do one of the following:
Explanation: An internal error occurred during the processing of a Control-D/Web Access Report List request.
In this message, rc is the internal error return code and pgmname is the program name, where the error occurred.
The Control-D/Web Access Report List request is rejected.
Corrective Action: Call your INCONTROL administrator.
Explanation: An internal error occurred when the user attempted to view a report in Control-D/WebAccess Server Page On Demand mode.
The report is not made available for viewing.
Corrective Action: Check the IOA Log file and the system log for additional error messages. Report the problem and any additional error messages to BMC Customer Support.
Explanation: The host server has insufficient memory to perform the view report request.
The report is not made available for viewing.
Corrective Action: Increase the REGION size of the server task on the host and restart the server.
Explanation: An internal error occurred when the user attempted to view a report in Control-D/WebAccess Server Page On Demand mode.
The report is not available for viewing.
Corrective Action: Check the IOA Log and the system log for additional error messages. Report the problem and any additional error messages to BMC Customer Support.
Explanation: Page page, which is requested to be viewed by an end user in Control-D/WebAccess, is longer than the IOGATE buffer size. This value is specified in the MAXMSGSZ parameter that is found in the corresponding application server definition in the ECAAPPL member of the IOAENV library.
The report is not made available for viewing.
Corrective Action: If the MAXMSGSZ parameter is set to the maximum allowed value (32723), review the text report page size and change the LINECT parameter so that the page size fits into the MAXMSGSZ specification.
Old reports with a big page size should be redecollated. Because page separators inside of CDAM cannot be changed, these reports should be issued to SPOOL using the CTDAMUTI utility with the RECOVER function and redecollated from SPOOL.
The optional wish WD3595 allows the viewing of incomplete pages instead of receiving the CTDP13E message.
Explanation: The CTDX004 Control-D user exit or the CTDSE04 security module on the host does not allow the current user to view this report entry. For more information, see the VIEWCONF function within the exit.
The report is not available for viewing.
Corrective Action: To authorize a user to view this report, notify your INCONTROL administrator.
Explanation: An internal error occurred in one of the following cases:
The error occurred in the CTDTFLL program in the host server during processing of a view report request. The report is not made available for viewing. The following are possible CTDTFLL rc (return code) values:
Corrective Action: Check the IOA Log and the system log for additional error messages. Report the problem and any additional error messages to BMC Customer Support.
Explanation: An internal error occurred during an attempt to view a report in Control-D/WebAccess Server Page On Demand mode in the IOABOX program in the host server. The report is not available for viewing. The following are possible IOABOX rc (return code) values:
When rc=8 or rc=12, there is a feedbackCode from the CDAM system.
Corrective Action: Check the IOA Log and the system log for additional error messages. Report the problem and any additional error messages to BMC Customer Support.
Explanation: An internal error occurred during an attempt to view a report in Control-D/WebAccess Server Page On Demand mode.
The report is not available for viewing.
Corrective Action: Check the IOA Log and the system log for additional error messages. Report the problem and any additional error messages to BMC Customer Support.
Explanation: An internal error occurred when the user attempted to exit from viewing a report in Control-D/WebAccess Server Page On Demand mode.
The host server cannot close the viewed report. Other problems may occur due to this error.
Corrective Action: Check the IOA Log and the system log for additional error messages. Report the problem, the return code in this message, and any additional error messages to BMC Customer Support.
Explanation: An internal error occurred when the user attempted to view a report in Control-D/WebAccess Server Page On Demand mode.
The report is not made available for viewing.
Corrective Action: Check the IOA Log and the system log for additional error messages. Report the problem and any additional error messages to BMC Customer Support.
Explanation: An internal error occurred in the CTVINXR program during an attempt to view a report in Control-D/WebAccess Server Page On Demand mode. The Report List filter included index name or index value (or both) selection criteria to retrieve only report sections corresponding to the index criteria.
The report is not made available for viewing.
Corrective Action: Check the IOA Log and the system log for additional error messages. Report the problem and any additional error messages to BMC Customer Support.
Explanation: The report entry requested for viewing does not exist in the host database. It was probably deleted from the host database after the report list was retrieved and before the report view request was issued.
The report is not made available for viewing.
Corrective Action: Use the Refresh option to produce an updated report list that does not contain deleted report entries.
Explanation: An attempted to view a report based on an index value specified in the Hit List filter failed, because the specified value does not exist in the current index for the report.
The report is not viewed.
Corrective Action: In the Filter window, select reports without the Index Value parameter, and then use the Viewing With Indexes option to select the required index value in order to view the report.
Explanation: An attempt to view a report based on an index value specified in the Hit List filter failed, because the specified index name and index value prefix are not unique for the report. More than one index satisfies the specified index mask, or more than one value satisfies the specified value prefix entered in the Hit List filter.
The report is not viewed.
Corrective Action: In the Filter window, select reports without the Index Value parameter, and then use the Viewing With Indexes option to select the required index value in order to view the report.
Explanation: This information message is generated when the specified report is viewed by means of Page On Demand from the active or migrated file. The text of the message specifies the report name, job name, JobID, user name, category, and file type.
Corrective Action: No action is required.
Explanation: This information message provides the index name for the accompanying message.
Corrective Action: Examine the accompanying message and its user response, and take the appropriate corrective action.
Explanation: This information message provides the index value for the accompanying message.
Corrective Action: Examine the accompanying message and its user response, and take the appropriate corrective action.
Explanation: This information message is generated when the specified report is saved by means of Page On Demand from the active or migrated file. The text of the message specifies the report name, job name, JobID, user name, category, and file type.
Corrective Action: No action is required.
Explanation: This information message is generated when the specified report is emailed by means of Page On Demand from the active or migrated file. The text of the message specifies the report name, job name, JobID, user name, category, and file type.
Corrective Action: No action is required.
Explanation: This information message is generated when the specified report is printed by means of Page On Demand from the active or migrated file. The text of the message specifies the report name, job name, JobID, user name, category, and file type.
Corrective Action: No action is required.
Explanation: There is no authorization to perform this action under Page On Demand. This message is generated by the CTDX04 Control-D user exit or the CTDSE24 security module.
The requested function is not performed.
Corrective Action: If the user should be authorized to perform this function, call your INCONTROL administrator.
Explanation: Some or all of the CDAM files of the report to be viewed or printed have migrated, and are not immediately available. At sites using DF/HSM with Control-D option WD2889 applied, a request for online viewing or immediate printing of a report causes the CTDTUSR program to check if the CDAM files of the report were migrated.
A batch job is submitted to recall these migrated CDAM files for later access.
Corrective Action: Wait until this batch job completed successfully. Then, try again to view the report.
Explanation: An internal error occurred during an attempt to access an index in Control-D/WebAccess Server in Page On Demand mode. An invalid index token was received from the client.
The index is not accessed.
Corrective Action: Check the IOA Log and the system log for additional error messages. Report the problem and any additional error messages to BMC Customer Support.
Explanation: An internal error occurred in the Page On Demand facility.
The requested report is not displayed.
Corrective Action: Notify your INCONTROL administrator, and do the following:
Explanation: An internal error occurred while attempting to access a CDAM file. The CDAM file being accessed was created by a printing mission using the STORE parameter set to YES.
The report is not displayed.
Corrective Action: Notify your INCONTROL administrator and do the following:
Explanation: An internal error occurred during dynamic allocation of temporary file, while Control-D was retrieving a PDF or CCIF report using the Page On Demand interface.
The report is not displayed.
Corrective Action: Notify your INCONTROL administrator. Look for additional error messages in the job log generated in response to the problem. If the problem cannot be resolved, send a copy of the CTDPARM member and the error messages in the job log to BMC Customer Support.
Explanation: The user is not authorized to cancel restore request for the selected report.
The un-restore request is rejected by the security exit. The un-restore operation is not performed.
Corrective Action: To get access to this action, notify your INCONTROL administrator.
The variables in this message are:
Explanation: An internal error occurred during dynamic deallocation of temporary file, while Control-D was retrieving a PDF or CCIF report by means of the Page On Demand interface.
The report is not displayed.
Corrective Action: Notify your INCONTROL administrator. Look for additional error messages in the job log generated in response to the problem. If the problem cannot be resolved, send a copy of the CTDPARM member and the error messages in the job log to BMC Customer Support.
Explanation: Control-D detected an internal error when the indexed section of a PDF or CCIF report was requested for viewing.
The report is not displayed.
Corrective Action: Notify your INCONTROL administrator and do the following:
If you cannot solve the problem, record this error message, all other associated error messages, the results of viewing the PDF or CCIF without indexes, and the output of the DADUMP and DATRACE debug data sets. Contact BMC Customer Support.
Explanation: Control-D detected an internal error while preparing an indexed section of a subset PDF or CCIF file for viewing. Control-D generated the return code, which is reserved for internal use.
The report is not displayed.
Corrective Action: Notify your INCONTROL administrator and do the following:
If you cannot solve the problem, record all associated error messages, the results of viewing the PDF or CCIF without indexes, and the output of the DADUMP and DATRACE debug data sets. Contact BMC Customer Support.
Explanation: An internal error occurred in the Page On Demand facility.
The requested report is not displayed.
Corrective Action: Notify your INCONTROL administrator and do the following:
Explanation: The user tried to view an image report without specifying an index value. In order to view an image report, an index value must be specified.
The report is not displayed.
Corrective Action: Specify an index and an index value for the report.
Explanation: The user is not authorized to restore the selected report.
The restore request is rejected by the security exit. The report is not restored.
Corrective Action: To get access to this action, notify your INCONTROL administrator.
Explanation: This information message indicates that the requested report is being restored from a long-term archive. The restoration process is underway. It may take some time.
The report will be restored.
Corrective Action: No action is required.
Explanation: The report requested for restore is already waiting for restore based on a previous request. The previous restore request for the same report, perhaps from another user, is being processed. The current request is unnecessary.
The report will be restored.
Corrective Action: No action is required.
Explanation: The IOATAE program encountered an internal error during report translation from ASCII to EBCDIC.
The request could not be performed.
Corrective Action: Have your INCONTROL administrator notify BMC Customer Support.
Explanation: This error message indicates that an error occurred during report restore processing. Details of the error can be found in other messages that accompany this message.
The restore request is not performed.
Corrective Action: Check the log for additional messages concerning the restore failure.
Explanation: An internal error occurred in the CTDPRPS program during a check on the requested report.
Possible error causes are:
rc Explanation
4 End of report is exceeded
8 Storage request failed
12 Invalid function accessing the CTDPRPSP program
16 Supplied buffer is too small to create line
20 Invalid report was processed
28 Error retrieving a resource for a normalized report
The request is not performed.
Corrective Action: Check the IOA Log file for additional messages associated with the error and try to correct the problem. If the error persists, collect all related information and contact BMC Customer Support.
Explanation: An internal error occurred in the pgm program during report transformation.
The request is not performed
Corrective Action: Have your INCONTROL administrator notify BMC Customer Support.
Explanation: An error occurred while opening a temporary file for the report transformation process.
In this message, fileName is the name of the file that could not be opened.
The request is not performed.
Corrective Action: Notify your INCONTROL administrator or responsible system programmer.
Explanation: An internal I/O error occurred while attempting to write to file fileName during the transformation process of a report.
The request is not performed.
Corrective Action: Have your INCONTROL administrator notify BMC Customer Support.
Explanation: An internal error was encountered while attempting to attach the pgm transformation program.
In this message, rc is a macro ATTACH return code.
The request is not performed.
Corrective Action: Have your INCONTROL administrator notify BMC Customer Support.
Explanation: The pgm transformation program was not found in the load library.
rc is a macro BLDL return code, and is described in IBM documentation.
The request is not performed.
Corrective Action: Analyze the return code and correct the problem accordingly. If the problem persists or you cannot correct it, have your INCONTROL administrator notify BMC Customer Support.
Explanation: An attempt has been made to view a report which exceeds the limit defined in optional wish WD3353.
Corrective Action: If you think that you should be authorized to perform this action, contact your INCONTROL administrator.
Explanation: APPLY was set in optional Wish WD3408 to YES, but the level of CTDDJE was less than that required for this setting to operate.
The requested function is not performed.
Corrective Action: Enter ICE and recompile the appropriate version of CTDDJE, which is in the SAMPEXIT library.
Explanation: This information message indicates that the backed up (migrated) report is assigned to the misName mission for restoration.
The variables in this message are:
Corrective Action: No action is required.
Explanation: You cannot un-restore a record that is not scheduled to be restored. Only records in the WAIT-RESTORE state can be un-restored.
The un-restore operation is not performed.
The variables in this message are:
Corrective Action: No action is required.
Explanation: This information message indicates that the restore request to the backed up (migrated) report is canceled.
The variables in this message are:
Corrective Action: No action is required.
Explanation: This information message indicates that the restore request to the backed up (migrated) report is canceled.
The variables in this message are:
Corrective Action: No action is required.
Explanation: An error occurred during cancellation of report-restore processing. The unrestore operation is not performed.
Corrective Action: For details of this error, check the log for related messages.
Explanation: This error message is issued when a user tries to open a PDF report. This report should be protected by a password, but no password has been defined by the administrator.
The request fails.
Corrective Action: Contact the IOA administrator.
Explanation: This error message in IOA LOG indicates that the end user has tried to open a PDF report. This report is set as protected using the %%$PDFPASS=Y option in the SET statement of the corresponding decollation mission, but the password is not defined by the administrator in the User Permanent file. The message is followed by message CTDP2YI or CTDP2ZI, which provides additional report parameters.
The request fails
Corrective Action: The administrator needs to define the password for this report using the CTVUPINV utility. See the CTDP2YI or CTDP2ZI messages for the report parameters.
For details, see Protecting access to PDF reports in the INCONTROL for z/OS Administrator Guide.
Explanation: This information message in IOA LOG follows the CTDP2XE message to provide additional report parameters.
Corrective Action: No action is required.
Explanation: This information message in IOA LOG follows the CTDP2XE message to provide additional report parameters.
Corrective Action: No action is required.
Explanation: An internal error occurred during an attempt to access notes in Control-D/WebAccess Server in Page On Demand mode. An invalid note token was received from the client.
The notes are not accessed.
Corrective Action: Check the IOA Log and the system log for additional error messages. Report the problem and additional error messages to BMC Customer Support.
Explanation: An internal error occurred during an attempt to access notes in Control-D/WebAccess Server in Page On Demand mode. Only the continuation of a request was received. The initial request may have been lost due to a transmission error.
The notes are not accessed.
Corrective Action: Check the IOA Log and the system log for additional error messages. Report the problem and any additional error messages to BMC Customer Support.
Explanation: Notes are accessible in Page On Demand mode only for reports decollated under IOA Release 5.0.4 and above. The notes of reports decollated by a previous version of Control-D are not accessible in Page On Demand mode.
The requested action is not performed.
Corrective Action: Create or access the note by means of the Control-D Notepad facility.
Explanation: The Control-D Application Server received a non-zero return code from the CTDNPS routine.
Notes cannot be accessed.
Corrective Action: Report this error message and any other relevant messages to BMC Customer Support.
Explanation: An internal error occurred during an attempt to access a tag note for a report being viewed. A tag note cannot be accessed because the page number of the associated string is unknown.
The note is not accessed.
Corrective Action: Report this problem and any relevant error messages from the IOA Log and the Control-D Application Server to BMC Customer Support.
Explanation: The note being created contains too many characters. Each note version is limited to 560 characters.
The note version is not created.
Corrective Action: Make the note shorter.
Explanation: An internal error occurred when trying to create a tag note for a report being viewed. A tag note cannot be created because of an internal error.
The note is not created.
Corrective Action: Report this problem and any relevant error messages from the IOA Log and the Control-D Application Server to BMC Customer Support.
Explanation: The user tried to add a new version of a note, but the maximum number of note versions already exists.
The new version is not added.
Corrective Action: Modify an existing note version or delete and replace the last version of the note.
Explanation: The attempt to create a General note for a report failed due to an internal error.
The note is not created.
Corrective Action: Report this problem and any relevant error messages from the IOA Log and the Control-D Application Server to BMC Customer Support.
Explanation: An internal communication error occurred between Control-D/WebAccess Server and the Control-D Application Server.
The message is ignored.
Corrective Action: Report this problem and any relevant error messages from the IOA Log and the Control-D Application Server to BMC Customer Support.
Explanation: The user attempted to delete a note attached to a report, but the note does not exist.
The note is not deleted.
Corrective Action: Report the entry for which you received this message and any relevant messages in the IOA Log and Control-D Application Server to BMC Customer Support.
Explanation: An internal error occurred when the user attempted to exit from the Note window in Control-D/WebAccess Server in Page On Demand mode.
The server on the host cannot free the associated note structure of the notes accessed. Other problems may occur because of this error.
Corrective Action: Check the IOA Log and the system log for additional error messages. Report the problem and additional error messages to BMC Customer Support.
Explanation: The report entry corresponding to the notes being processed does not exist. It was probably deleted by another user or by the CTDDELRP utility.
The note is not saved or updated.
Corrective Action: Refresh the User Report list to get a current list of existing report entries.
Explanation: An internal error occurred during an attempt to access a note of a report in Control-D/WebAccess Server in Page On Demand mode. An invalid request type was received from the client.
The note is not accessed.
Corrective Action: Check the IOA Log and the system log for additional error messages. Report the problem and any additional error messages to BMC Customer Support.
Explanation: An internal error occurred during an attempt to access a note of a report in Control-D/WebAccess Server in Page On Demand mode. An invalid note handle was received from the client.
The note cannot be accessed.
Corrective Action: Check the IOA Log and the system log for additional error messages. Report the problem and any additional error messages to BMC Customer Support.
Explanation: There was an attempt to delete an existing note or create a new version of a note that is currently accessed by another user. A note that is currently in use by one user can only be browsed by other users.
The requested action is not performed.
Corrective Action: No action is required.
Explanation: An internal error occurred when trying to create a tag note for a report being viewed. A tag note cannot be created because the page number of the associated string is unknown.
The note is not created.
Corrective Action: Exit from Page On Demand mode and try to create the note again. If you do not succeed, report this problem and any relevant messages from the IOA Log and the Control-D Application Server to BMC Customer Support.
Explanation: There is insufficient memory in the host server to perform the notes access request.
The notes are not accessed.
Corrective Action: Increase the REGION size of the server task on the host, and restart the server.
Explanation: You cannot create a tag note for a string that is already associated with a tag note.
The note is not created.
Corrective Action: Tag the note to a different string or create a new version of the existing note.
Explanation: You are not authorized to view, create or delete a note under Page On Demand. This message is generated by the CTDX024 Control-D user exit or the CTDSE24 security module for the ‘shownote,’ ‘delnote,’ or ‘addnote’ function.
The requested function is not performed.
Corrective Action: If the user should be authorized to perform this function, contact your INCONTROL administrator.
Explanation: You are not authorized to access notes under Page On Demand. This message is generated by the CTDX024 Control-D user exit or the CTDSE24 security module for the ‘viewnote’ function.
The notes are not retrieved.
Corrective Action: If the user should be authorized to perform this function, contact your INCONTROL administrator.
Explanation: You are not authorized to write or delete notes under Page On Demand. This message is generated by the CTDX024 Control-D user exit or the CTDSE24 security module for the ‘editnote’ function.
The note is not created or deleted.
Corrective Action: If the user should be authorized to perform this function, contact your INCONTROL administrator.
Explanation: An internal error occurred when accessing the Index facility of Control-D/WebAccess Server Page On Demand or Control-D PRINT monitor.
The requested action is not performed.
Corrective Action: Report this problem and any relevant error messages from the IOA Log and the Control-D Application Server to BMC Customer Support.
Explanation: There are too many index paths for this report. Some index paths cannot be accessed by means of Page On Demand.
Only the displayed index paths are accessible by means of Page On Demand.
Corrective Action: You can access the rest of the index paths by means of the Control-D Index facility.
Explanation: An internal error occurred when the user attempted to access an Index facility of Control-D/WebAccess Server Page On Demand.
The function is not performed.
Corrective Action: Check the IOA Log and the system log for additional error messages. Report the problem and any additional error messages to BMC Customer Support.
Explanation: An internal error occurred when the user attempted to exit from the Index facility of Control-D/WebAccess Server Page On Demand.
The server on the host cannot close the index used. Other problems may occur because of this error.
Corrective Action: Check the IOA Log and the system log for additional error messages. Report the problem and any additional error messages to BMC Customer Support.
Explanation: Insufficient memory in the host server to perform the index request.
The indexes cannot be accessed.
Corrective Action: Increase the REGION size of the server task on the host, and restart the server.
Explanation: The report entry corresponding to the index being processed does not exist. The report entry was probably deleted by another user or by the CTDDELRP utility.
The report is not displayed.
Corrective Action: Refresh the User Report list to get a current list of existing report entries.
Explanation: An internal communication error occurred between Control-D/WebAccess Server and the Control-D Application Server.
The requested action is not performed.
Corrective Action: Report this problem and any relevant error messages from the IOA Log and the Control-D Application Server to BMC Customer Support.
Explanation: Internal error in communication between Control-D/WebAccess Server and the Control-D Application Server.
The report section is not retrieved.
Corrective Action: Report this problem and any relevant error messages from the IOA Log and the Control-D Application Server to BMC Customer Support.
Explanation: The Control-D Application Server failed to load the modName module.
The requested function is not performed. Other problems may follow.
Corrective Action: Consult your INCONTROL administrator. If necessary, report this problem to BMC Customer Support.
Explanation: Internal error in the Control-D Application Server or Control-D PRINT monitor.
The requested action is not performed.
Corrective Action: Report this problem, the report entry for which it occurred, and any relevant error messages from the IOA Log and the Control-D Application Server to BMC Customer Support.
Explanation: An internal error occurred when accessing the Index facility of Control-D/WebAccess Server Page On Demand.
The requested action is not performed.
Corrective Action: Record this problem and any relevant error messages from the IOA Log and the Control-D Application Server to BMC Customer Support.
Explanation: An internal error occurred when accessing the Index facility of Control-D/WebAccess Server Page On Demand.
The requested action is not performed.
Corrective Action: Record this problem and any relevant error messages from the IOA Log and the Control-D Application Server to BMC Customer Support.
Explanation: The index values in the selected path are not unique. The report cannot be viewed.
The report section is not viewed.
Corrective Action: Choose index values from the List of Index Values, and then attempt to View the report.
Explanation: This information message indicates that the immediate printing of the report was successful.
The specified report is printed.
Corrective Action: No action is required.
Explanation: The CTDDPR, CTDCNV, or CTDUF module cannot be loaded.
In this message, rc is a macro LOAD return code, and is described in IBM documentation.
The request is not performed.
Corrective Action: Analyze the return code and fix the problem.
Explanation: An invalid destination was detected in the CTDDPR program for the report that was requested for printing. The sysout can not be allocated with this destination.
The print request is not performed.
Corrective Action: Correct the destination, and perform the print request again.
Explanation: An error was encountered when the CTDDPR program tried to allocate a sysout.
In this message, rc and rsn are dynamic allocation return and reason codes, respectively. They are described in IBM documentation.
The request is not performed.
Corrective Action: Analyze the reason code, fix the problem, and issue the request again.
Explanation: An incorrect continuation record was encountered when opening a requested report. This indicates that the Control-D database contains corrupted records, because of an internal error. The request is not performed.
Corrective Action: Check the IOA Log file and the system log for additional error messages. Report the problem and any additional error messages to BMC Customer Support.
Explanation: An internal error was encountered during access of a User Active Report file.
The request fails.
Corrective Action: Have your INCONTROL administrator notify BMC Customer Support.
Explanation: An I/O error was encountered during processing of an Immediate Print request from Control-D/Web Access. If the report is a migrated report, a more detailed message can be produced by viewing the report.
One of the following errors was encountered by the CTDTUSR program during processing of an Immediate Print request:
The request fails.
Corrective Action: Use the following suggestions to resolve the issue:
Explanation: There was insufficient storage to handle an immediate printing request
The print request fails.
Corrective Action: Increase the REGION parameter value for the Application Server.
Explanation: An internal error occurred during processing of the immediate print request from Control-D/Web Access.
The following table lists and explains the possible values for the return code (rc):
rc |
Explanation |
|---|---|
28 |
An internal error occurred while processing an Immediate Print request. |
52 |
The error occurred during the GETINX function of the CTVDPC program. |
56 |
The error occurred during the WRTINX function of the CTVDPC program. |
60 |
The error occurred during the GETINX function of the CTVDPC program when data sets are uncataloged. |
64 |
An allocation error of the index file occurred during the GETINX function of the CTVDPC program. |
The print request is not performed.
Corrective Action: Use the following procedure to correct the error.
Explanation: The stmt required OUTPUT statement is missing from the Application Server procedure.
The request fails.
Corrective Action: Add the missing OUTPUT statement to the Application Server procedure.
Explanation: The report requires a PAGEDEF/FORMDEF definition, but the corresponding member containing the definition was not found in the PAGEDEF/FORMDEF library.
The request is not performed.
Corrective Action: Notify your INCONTROL administrator.
Explanation: An abend occurred during an immediate printing.
The variables in this message are:
The report is not printed.
Corrective Action: Notify your responsible system programmer.
Explanation: An internal error occurred during processing of an Immediate Print request from Control-D/WebAccess. An invalid type of handle was received. The request is not performed.
Corrective Action: Check the IOA Log and the system log for additional error messages. Report the problem and any additional error messages to BMC Customer Support.
Explanation: An internal error occurred during an attempt to access an index in Control-D/WebAccess. An invalid index token was received from the client. The index was not accessed.
Corrective Action: Check the IOA Log and the system log for additional error messages. Report the problem and any additional error messages to BMC Customer Support.
Explanation: This information message indicates that following a request by a Control-D/WebAccess user, the identified report was successfully submitted in a host for deferred printing.
The variables in this message are:
The reportName report will be printed at the host machine with the corresponding Print Mission.
Corrective Action: No action is required.
Explanation: An error was encountered during the deferred printing of a report.
Valid values for rc, and their explanations, are:
Return Code |
Explanation |
|---|---|
8 |
Insufficient memory |
12 |
Invalid request |
16 |
Error during the opening of a Control-D database file |
36 |
USER record not found in the Control-D database |
48 |
Invalid sub-request type. |
The report is not printed.
Corrective Action: If the return code is 8, increase the amount of memory that is allowed for Control-D monitors. Otherwise, have your INCONTROL administrator notify BMC Customer Support.
Explanation: A print mission name was not specified in the deferred print request. A print mission name is mandatory.
The print request is not performed.
Corrective Action: Specify a print mission name, and enter the request again.
Explanation: The requested number of report copies for printing exceeds the allowable maximum. The allowable maximum is defined in the MAXCOPIES field in the report decollating mission definition.
The print request is not performed.
Corrective Action: Correct the number of copies, and perform the print request again.
Explanation: A Control-D/WebAccess user issued a request for the identified action to the Control-D/WebAccess ruler (Logical View) with a specific key in the Control-D Repository, but the 024 Control-D User Exit or Security Exit denied the request.
The variables in this message are:
The request is rejected.
Corrective Action: Call your INCONTROL administrator.
Explanation: A Control-D/WebAccess user requested an action on a Control-D/WebAccess ruler (Logical View) with a specific key in the Control-D Repository, and the request was fulfilled.
The variables in this message are:
Corrective Action: No action is required.
Explanation: An internal error occurred in the CTDPRSC internal module.
The error occurred during either of the following:
The report is not displayed or the index is not created.
Corrective Action: Notify your INCONTROL administrator and do the following:
Explanation: The CTD/WA user's request to copy, move, or delete the report was rejected. This is an internal error message that normally does not appear.
Corrective Action: Call your INCONTROL administrator.
Explanation: The CTD/WA user's request to copy, move, or delete the report was rejected by the installation Exit program.
Corrective Action: Call your INCONTROL administrator.
Explanation: This information message indicates that the reportID report has been successfully copied or moved from user user1 to user user2, in accordance with the CTD/WA user's request.
In this message, reportID is the identity of the report.
The information about the report name is provided in message CTDI0CI, which follows this message.
Corrective Action: No action is required.
Explanation: This informational message indicates that the reportID report has been successfully deleted from the repository , in accordance with the CTD/WA user's request.
In this message, reportID is the identity of the report.
The information about the report name is provided in message CTDI0CI, which follows this message.
Corrective Action: No action is required.
Explanation: The Recipient Tree, or the requested subtree, is empty.
Corrective Action: Correct the request and retry.
Explanation: A shortage of storage occurred while processing the Recipient Tree.
The user’s request that led to the processing of the Recipient Tree is rejected.
Corrective Action: Wait for a time, then retry the request. If the problem persists, call your INCONTROL administrator.
Explanation: An internal error occurred while processing a user’s request.
The request is rejected.
Corrective Action: Call your INCONTROL administrator.
Explanation: The record to be updated in the Control-D database was not found. The record was deleted, perhaps by another user, before it could be updated.
The record is not updated.
Corrective Action: Refresh the received data.
Explanation: A record in the Control-D database was changed after the user has received it, that is, after it was read and before it was updated.
The request fails.
Corrective Action: Refresh received data, and issue the update request again.
Explanation: An internal error occurred during the opening of the IOA AM file.
The IOA AM file is not opened.
Corrective Action: Have your INCONTROL administrator notify BMC Customer Support.
Explanation: A Control-D/Web Access user attempted to approve or reject a report created for further STORE=YES print mission processing.
These actions are not valid for these types of reports.
Corrective Action: Either approve or reject the report created by the print mission with the STORED=YES setting.
Explanation: A record in the Control-D database was changed after the user has received it, that is, after it was read and before it was updated.
The request fails.
Corrective Action: Refresh received data, and issue the update request again.
Explanation: An Approval name element related to the request has no authorized users in the Approval tree. The request fails.
Corrective Action: Define authorized users in the element, and issue the update request again.
Explanation: An Approval name element related to the request is defined for Parallel Approval but CTD/WA does not support this type of Approval processing. The request fails.
Corrective Action: Upgrade CTD/WA to a newer version or define an Approval name element for Multi-step Approval processing.
Explanation: A user has attempted to approve a report that was already approved by the same user earlier in another Approval process. The message is issued if the WDN131 optional wish is applied to prevent duplicate approval by the same user.
The request fails.
Corrective Action: The report can be approved by another end user who is authorized for the same Approval name in the Approval Tree.
Explanation: This error message indicates that an internal error occurred in a specific module during request processing and provides the RC.
The request fails.
Corrective Action: Ask your IOA administrator to contact BMC Software Customer Support.
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