Managing exception alerts

This procedure describes how to manage alerts, which enables you to view information about each alert, change the alert status, remove old alerts, add notes, and set additional options to alerts.

To manage exception alerts:

1. From the Manage tab, in the Alerts group, click Exception Alerts.

   The Exception Alerts window appears.

2. From the alerts list, select an alert.
3. From the X-Alert menu you can do the following:
   • Select Properties to view properties of the alert such as Alert ID, Severity, Time, Message, and more. You can also add a note to the alert in the Note field.
   • Select Handle to mark an alert as viewed and handled.
   • Select Unhandle to mark an alert as unhandled.
4. From the Tools menu, you can do the following:
   • Select Remove Old Alerts and define the number of days to delete old alerts in the Remove X-Alerts older than x days ago field.
   • Select Options and do the following:
     1. In the Refresh view every x seconds field define the time in seconds to refresh the view.
     2. From the On new X-Alert do x drop-down list, select one of the options when a new alert appears.